Business & Customer Service Tutor for Apprenticeships

Rochdale Training; Manchester; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Rochdale Training seeks an experienced Business & Customer Service Tutor to support apprentices and adult learners across apprenticeship and adult skills programmes. You will deliver high-quality teaching, coaching and learner support, guiding learners from enrolment through to achievement.

The role involves working with employers and learners to ensure programmes are compliant and focused on successful outcomes.

Qualifications

• Minimum Level 3 qualification in Business Administration, Customer Service, Leadership and Management or a related vocational area.
• English and Maths at Level 2 (GCSE Grade C/4 or equivalent).
• Evidence of occupational competence within business administration and/or customer service.

Responsabilités

• Deliver high-quality teaching, coaching and learner support across business and customer service programmes.
• Manage a caseload of learners, ensuring progress, achievement and compliance targets are achieved.
• Deliver inductions, progress reviews, coaching sessions and learning activities.
• Develop individual learning plans and set ambitious but realistic learner targets.
• Provide timely, constructive and developmental feedback to learners.
• Support apprentices to successfully prepare for Gateway and End Point Assessment (EPA).
• Deliver and support Functional Skills English and mathematics up to Level 2 where required.
• Plan, deliver and review English and maths learning to support learner progress and achievement.
• Monitor learner progress and engagement through OneFile, ensuring learners remain on track against planned milestones.
• Maintain accurate learner records, progress documentation and evidence within OneFile and other organisational systems.
• Build positive and productive relationships with employers, workplace mentors and stakeholders.
• Support learners in developing professional behaviours, confidence and workplace competence.
• Embed safeguarding, Prevent Duty, British Values, equality, diversity and inclusion throughout delivery.
• Ensure compliance with GMCA, DWP, awarding organisation and internal quality assurance requirements.
• Participate in standardisation meetings, quality improvement activities and continuing professional development.

Connaissances

Communication

Organisational skills

Relationship management

Formation

Level 3 qualification in Business Administration/Customer Service/Leadership and Management

English and Maths Level 2

Outils

Microsoft 365

Online learning platforms

Description du poste

Rochdale Training seeks an experienced Business & Customer Service Tutor to support apprentices and adult learners across apprenticeship and adult skills programmes. You will deliver high-quality teaching, coaching and learner support, guiding learners from enrolment through to achievement.

The role involves working with employers and learners to ensure programmes are compliant and focused on successful outcomes.