Business Analyst (Trust Retail)

Trust Payments; England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Dynamic Fintech growth

Flexible work arrangements

Wellness programs

Generous leave provisions

Family leave policies

Pension & life assurance

Healthcare coverage

Regular company events

Professional development opportunities

Job summary

Trust Payments is hiring a mid-level Business Analyst to join the Retail team in Bournemouth. You will lead the technical development of Retail products such as ePOS, Self Checkout, and Inventory Management.

Translate complex requirements into actionable user stories for onshore and offshore teams, and serve as Subject Matter Expert for our Retail product suite. You will work with development, product management, and clients to define requirements, manage the backlog, and guide agile ceremonies.

Qualifications

• Experience collecting business and technical requirements across BAU, projects, and changes.
• Ability to write clear user stories and acceptance criteria for developers.
• Experience prioritising product backlogs with stakeholders and product management.

Responsibilities

• Gather, define, and document requirements for BAU, projects, and changes.
• Write well-structured user stories and acceptance criteria for dev teams.
• Manage and prioritise the product backlog with stakeholders.
• Facilitate Agile ceremonies (stand-ups, planning, retrospectives).
• Document As-Is/To-Be processes and produce wireframes or diagrams as needed.
• Coordinate with third-party vendors and integrations on technical needs.
• Support UAT/OAT and track defects through to resolution.
• Create and maintain product docs, guides, and training materials.

Skills

Agile/Scrum experience

Requirements gathering

User stories

Tools

Jira

Confluence

Excel

PowerPoint

Word

SQL

AWS

Lucidchart/Visio

Figma/Balsamiq

Job description

Company Description:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com.

Trust Payments have an exciting opportunity for a mid-level Business Analyst with Retail exposure to join our Trust Retail team.

Location:

Hybrid- Bournemouth, United Kingdom

Salary:

Competitive + Benefits

How will you make an impact in this role?

You’ll work closely with development teams, product management, and clients to lead the technical development of our Retail products — including ePOS, Self Checkout, and Inventory Management. You’ll translate complex requirements into clear, actionable user stories for onshore and offshore teams, and act as Subject Matter Expert across our Retail product suite.

What We Expect of You, Day To Day:

• Gather, define, and document business and technical requirements across BAU, projects, and change requests
• Write well-structured user stories and acceptance criteria that development teams can action independently
• Manage and prioritise the product backlog in collaboration with product management and stakeholders
• Facilitate Agile ceremonies including stand-ups, refinement, sprint planning, and retrospectives
• Document As-Is and To-Be processes, producing wireframes and workflow diagrams where needed
• Liaise with third‑party vendors and integration partners on technical requirements
• Support UAT and OAT, tracking defects through to resolution
• Create and maintain product documentation, process guides, and training materials
• Support pre-sales activity as the Retail product Subject Matter Expert

Core Experience

• Atlassian (Jira, Confluence) – required
• Microsoft Office/365 (Word, PowerPoint, Excel, Outlook) – required
• SQL / data querying – desirable
• AWS – desirable
• Lucidchart, Visio, or equivalent – desirable
• Figma, Balsamiq, or equivalent wireframing tool – desirable

Desirable Skills & Background

• 3+ years' experience in a Business Analyst or Product Owner role within a software or technology environment – required
• Demonstrable experience delivering within Agile/Scrum teams – required
• Experience writing user stories and acceptance criteria consumed directly by development teams – required
• Experience working with or managing offshore/nearshore development teams – desirable
• Experience in retail technology – desirable
• Exposure to pre-sales or client‑facing consultancy activity – desirable

What You Bring as a Person

• Strong customer-facing and interpersonal skills
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Strong organisational skills, including effective task and time management
• Ability to handle sensitive and sometimes confidential information with discretion
• Motivated, with the ability to take responsibility for your own workload
• Takes initiative and applies a structured, thoughtful approach to daily tasks
• Strong written and verbal communication skills

We offer comprehensive benefits to support our team members and their families' well‑being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market‑leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family‑oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities
• Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through:

• Our Careers Page
• Our LinkedIn Life Pages

Next Steps:

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!

Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice

Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.