Business Analyst/Project Lead Strategy, Programmes & Innovation

NHS National Services Scotland; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

NHS Pension

Flexible working

Learning & development

Employee assistance

Job summary

NHSGGC in Scotland is recruiting a Business Analyst / Project Manager to join the Digital Services Strategy, Programmes & Innovation EPR Team. You will support planning, specification, and delivery of digital transformation projects across NHSGGC and partner organisations.

The role focuses on gathering requirements, workshop facilitation, process mapping, testing support, and reporting, with responsibilities spanning change management and benefits realisation to improve patient care and service

Qualifications

• Educated to degree level or equivalent relevant experience, preferably within the NHS, healthcare or public sector.
• Significant practical experience in the specification, development and implementation of information systems.
• Experience of business analysis techniques, including requirements gathering, business process mapping and service redesign.
• Experience supporting the delivery of digital transformation projects and programmes.
• Knowledge of project management methodologies, such as PRINCE2 and/or Agile approaches.
• Strong analytical, organisational and problem-solving skills.
• Ability to manage competing priorities and meet deadlines within a fast-paced environment.
• Excellent communication, stakeholder engagement and negotiation skills.
• Ability to work independently and use initiative while contributing effectively as part of a wider team.

Responsibilities

• Advise and work closely with project sponsors, senior managers, clinicians and partner organisations to specify, develop and deliver complex digital and information management projects across NHSGGC.
• Gather and document business requirements, facilitate workshops, conduct business process mapping and redesign.
• Support system appraisal and testing activities, and produce project documentation and reports.
• Plan and coordinate multiple interdependent projects, monitor progress, manage risks and dependencies.
• Support change management and benefits realisation activities, ensuring solutions align with objectives and priorities.
• Contribute to development and implementation of innovative clinical and non-clinical digital solutions to improve patient care and service transformation.

Skills

Analytical skills

Communication skills

Stakeholder management

Organisational skills

Problem solving

Education

Degree level education

Tools

PRINCE2

Agile

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen to join NHSGGC's Digital Services Strategy, Programmes & Innovation Electronic Patient Record (EPR) Team. The postholder will support the planning, specification, development and delivery of digital transformation projects across NHS Greater Glasgow and Clyde and partner organisations. Working closely with clinical, operational and technical stakeholders, the role will contribute to the implementation of innovative digital solutions that improve patient care, enhance service delivery and support NHSGGC's ambitious Digital Strategy, including digital nursing documentation, citizen access services and the implementation of new community systems. The postholder will provide business analysis and project management expertise, ensuring projects deliver measurable benefits, align with organisational and national priorities, and support the ongoing modernisation of health and social care services.

Duration, Location, and Working Pattern:

• Permanent - 36hrs
• Smithhills Street, Paisley
• Monday to Friday (9am - 5pm)

Key responsibilities:

The postholder will advise and work closely with project sponsors, senior managers, clinicians and partner organisations to specify, develop and deliver complex digital and information management projects across NHSGGC. Responsibilities include gathering and documenting business requirements, facilitating workshops, conducting business process mapping and redesign, supporting system appraisal and testing activities, and producing project documentation and reports. The role will also involve planning and coordinating multiple interdependent projects, monitoring progress, managing risks and dependencies, supporting change management and benefits realisation activities, and ensuring solutions align with organisational objectives and Scottish Government priorities. The successful candidate will contribute to the development and implementation of innovative clinical and non-clinical digital solutions, helping to improve patient care, operational efficiency and service transformation across health and social care.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

• Educated to degree level or equivalent relevant experience, preferably within the NHS, healthcare or public sector.
• Significant practical experience in the specification, development and implementation of information systems.
• Experience of business analysis techniques, including requirements gathering, business process mapping and service redesign.
• Experience supporting the delivery of digital transformation projects and programmes.
• Knowledge of project management methodologies, such as PRINCE2 and/or Agile approaches.
• Strong analytical, organisational and problem-solving skills.
• Ability to manage competing priorities and meet deadlines within a fast-paced environment.
• Excellent communication, stakeholder engagement and negotiation skills.
• Ability to work independently and use initiative while contributing effectively as part of a wider team.

Desirable

• Experience working with clinical information systems or electronic patient record systems.
• Knowledge of healthcare service delivery and NHS operational environments.
• Understanding of database concepts and data structures.
• Knowledge of network architecture and technical infrastructure.
• Experience working with SQL databases and related technologies.
• Experience supporting large-scale organisational change and digital transformation programmes.
• Awareness of current and emerging digital healthcare technologies, including AI-enabled solutions.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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