Senior Facilitator - Operations

NHS National Services Scotland; Paisley; On-site; GBP 32,000 - 48,000; Full time

Job summary

NHSGGC is seeking a Senior Facilitator to design and deliver engaging training for clinical and non-clinical staff, guiding adoption of digital systems across multiple services. You will create materials and provide ongoing support to ensure successful digital change.

Responsibilities include developing learning programmes, coordinating schedules, and collaborating with system administrators to align training with new technology and priorities.

Qualifications

• Significant experience developing and delivering training programmes within a public or private service environment.
• Educated to diploma or degree level in a relevant subject or able to demonstrate equivalent knowledge and practical experience.
• Experience of creating and delivering eLearning and blended learning solutions using a range of digital tools.
• Excellent communication, presentation and interpersonal skills with the ability to engage a wide variety of audiences.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently, use initiative and build positive working relationships that support service improvement and digital adoption.
• ITIL Foundation qualification or experience of supporting digital systems within healthcare environments would be highly desirable

Responsibilities

• Design and deliver engaging training programmes for clinical and non-clinical staff using a variety of learning methods.
• Develop and maintain high-quality training materials, guidance documents and digital learning resources.
• Support the implementation of new digital systems by providing user training, readiness activities and ongoing support.
• Build strong relationships with managers, clinicians, ward champions, super users and key stakeholders to encourage adoption of digital solutions.
• Develop assessment and evaluation processes to measure learning outcomes and continuously improve training delivery.
• Coordinate training schedules, resources, records and logistics to ensure a responsive and effective service.
• Work closely with system administrators, project teams and support services to ensure training remains aligned with system developments and organisational priorities

Skills

Training design

Facilitation

Digital learning

Communication

Stakeholder engagement

Education

Diploma or degree

Tools

eLearning tools

Job description

The role:

An exciting opportunity has arisen to join the Digital Services Directorate within NHS Greater Glasgow and Clyde as a Senior Facilitator. This is a rewarding role for an experienced training professional who is passionate about supporting staff to embrace digital change and develop confidence in using technology to enhance patient care. Working across acute, community and interface services, you will design and deliver engaging training programmes, helping colleagues to adopt new systems and ways of working. As Scotland's largest healthcare provider, NHSGGC offers the opportunity to make a real difference to frontline services while being part of an innovative and supportive team committed to improving healthcare through digital transformation. If you thrive on building relationships, solving problems and helping others succeed, this could be the perfect opportunity for you.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• Full Time, Permanent
• You will be based at Smithhills Street, Paisley, PA1 1EB
• Working Pattern: Monday - Thursday 09:00 am - 17:00 pm and Friday 09:00 am - 15:30 pm

Key responsibilities:

• Design and deliver engaging training programmes for clinical and non-clinical staff using a variety of learning methods
• Develop and maintain high-quality training materials, guidance documents and digital learning resources
• Support the implementation of new digital systems by providing user training, readiness activities and ongoing support
• Build strong relationships with managers, clinicians, ward champions, super users and key stakeholders to encourage adoption of digital solutions
• Develop assessment and evaluation processes to measure learning outcomes and continuously improve training delivery
• Coordinate training schedules, resources, records and logistics to ensure a responsive and effective service
• Work closely with system administrators, project teams and support services to ensure training remains aligned with system developments and organisational priorities

Knowledge, training, qualifications and/or experience required to do the job:

• Significant experience developing and delivering training programmes within a public or private service environment
• Educated to diploma or degree level in a relevant subject or able to demonstrate equivalent knowledge and practical experience
• Experience of creating and delivering eLearning and blended learning solutions using a range of digital tools
• Excellent communication, presentation and interpersonal skills with the ability to engage a wide variety of audiences
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Ability to work independently, use initiative and build positive working relationships that support service improvement and digital adoption
• ITIL Foundation qualification or experience of supporting digital systems within healthcare environments would be highly desirable

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Stefanie Somerville, Digital Services Programme Manager on 07817 084127 or [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant,

NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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