Business Analyst - Process Mapping / Business Systems - Pharma

Experis UK; West Midlands; On-site; GBP 55,000 - 75,000; Full time

Job summary

Experis UK seeks an experienced Senior Business Analyst to support a programme focused on business processes, operational workflows, data flows, and IT systems.

You will lead workshops, map end-to-end processes, and analyze how data is created, used, and transferred between systems. This role also involves documenting interfaces and data ownership across operations, quality, and IT teams. Experience in validated environments (CSV) and URS/FRS is essential.

Qualifications

• Independent requirements and process analysis for complex environments.
• Experience mapping end-to-end processes across operations, quality and IT.
• Strong documentation of system interfaces, data flows, and ownership models.
• Knowledge of URS/FRS and traceability in validated environments (CSV).

Responsibilities

• Lead workshops to capture and document business processes and system interactions.
• Create end-to-end process maps for operational, quality, and technology workflows.
• Analyse data creation, usage, review, approval and transfer across systems.
• Document interfaces, integrations, dependencies, and manual touchpoints across the landscape.
• Produce clear and structured business, user, and functional requirements.
• Identify ownership gaps across systems, processes, and data domains.

Skills

Requirements Analysis

Process Mapping

Stakeholder Workshops

System Interfaces

URS & FRS

CSV & Validation

Tools

Visio

BPMN

Lucidchart

Job description

We are seeking an experienced Senior Business Analyst to support a programme of work focused on business processes, operational workflows, data flows, and IT systems. This role requires a hands‑on analyst who can quickly understand how operations and system interact, document current-state processes, and identify gaps, dependencies, and opportunities for improvement.

Working across Operations, Quality and IT you will play a key role in creating a clear picture of the technology landscape, system interfaces, data ownership, and operational processes.

Key Deliverables

Within the initial phase of the engagement, you will be responsible for producing:

• System inventory across the operational and technology landscape
• End-to-end GMP data mapping
• Interface catalogue between business-critical systems
• Gap analysis of existing User Requirements Specifications (URS)
• Dual-running process maps
• Process, system, data, and ownership gap assessments

Key Responsibilities

• Lead workshops to capture and document business processes and system interactions
• Create end-to-end process maps covering operational, quality, and technology workflows
• Analyse how data is created, used, reviewed, approved, and transferred between systems
• Document interfaces, integrations, dependencies, and manual touchpoints across the application landscape
• Produce clear and structured business, user, and functional requirements
• Identify ownership gaps across systems, processes, and data domains
• Work closely with Operations, Quality, IT, Engineering, and external suppliers to validate requirements and business processes
• Support decision-making through analysis of current-state processes and systems

Essential Experience

• Business Analyst, leading requirements and process analysis activities independently
• Strong business process mapping experience using tools such as Visio, BPMN, Lucidchart, or equivalent
• Proven experience analysing complex IT environments with multiple integrated systems
• Experience documenting system interfaces, integrations, data flows, and data ownership models
• Strong understanding of User Requirements Specifications (URS), Functional Requirements Specifications (FRS), and requirements traceability
• Experience working within validated system environments and Computer System Validation (CSV) frameworks
• Pharmaceutical, manufacturing, or other regulated environments
• LIMS, environmental monitoring, or quality management systems
• Pharmacy compounding applications such as CATO
• ERP, CRM, stock management, and order management systems
• Building Management Systems (BMS) and Facilities Management Systems (FMS)
• Knowledge of data integrity principles, including ALCOA+

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