Business Analyst (Process Improvement)

CI Projects; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

CI Projects is seeking a client-facing Business Analyst in London to help understand, map, and optimise client business processes. You will work directly with client teams to uncover issues, translate needs into deliverable requirements, and enable governance improvements.

Responsibilities include leading discovery sessions, building Power BI dashboards, and developing Power Automate flows to streamline operations. A consulting mindset and strong stakeholder skills are essential for success.

Qualifications

• Strong process mapping and process improvement capability (e.g., BPMN).
• Excellent analytical skills and the ability to turn complexity into clarity.
• A proactive, consulting-led mindset with high attention to detail.

Responsibilities

• Lead client discovery sessions, workshops and interviews to uncover pain points, requirements and opportunities.
• Map and analyse current-state processes, identify inefficiencies and design future-state improvements.
• Build insightful Power BI dashboards and develop Power Automate flows to digitise and streamline client processes.
• Translate findings into clear requirements, user stories, and actionable recommendations.
• Engage confidently with stakeholders at all levels, presenting insights and supporting change adoption.
• Contribute to successful project delivery across transformation, improvement and technology-enabled programmes.

Skills

Process mapping

Process improvement

Analytical skills

Stakeholder management

Communication

Continuous improvement mindset

Right to work in UK

Tools

Power BI

Power Automate

Lean Six Sigma

Job description

Contract type: Full Time, Permanent

Location: London (Hybrid 2 days on site / 3 days form home)

CI Projects is a boutique business consultancy committed to helping businesses continuously improve by enabling the true convergence of people, processes, and technology. We work closely with clients to define the issue, the destination, and how to get there – and then provide the tools and confidence so they can keep improving long after we’ve gone.

We’re looking for a client-facing Business Analyst who loves understanding how things work, solving operational challenges, and shaping better, more efficient ways of working. If you’re process‑driven, analytical, and confident with Power BI and Power Automate, this role is for you.

Role Overview

This is a client-facing, consultancy-focused role centred on understanding, optimising, and transforming our clients’ business processes. As a Business Analyst at CI Projects, you will work directly with client teams to uncover operational challenges, map and improve end-to-end processes, and translate needs into clear, deliverable requirements. Your work will enable clients to strengthen performance, enhance governance, and embed more effective and efficient ways of working.

You’ll apply your Microsoft Power BI and Power Automate expertise to create data-driven insights and digital solutions that help clients streamline operations. With a proactive, consulting-led mindset, you will support clients across sectors in improving how their processes function today—and shaping what “better” looks like tomorrow.

What You’ll Be

• Lead client discovery sessions, workshops and interviews to uncover pain points, requirements and opportunities.
• Map and analyse current‑state processes, identify inefficiencies and design future‑state improvements.
• Build insightful Power BI dashboards and develop Power Automate flows to digitise and streamline client processes.
• Translate findings into clear requirements, user stories, and actionable recommendations.
• Engage confidently with stakeholders at all levels, presenting insights and supporting change adoption.
• Contribute to successful project delivery across transformation, improvement and technology‑enabled programmes.

What We’re Looking For

• Strong process mapping and process improvement capability (e.g., BPMN).
• Confidence with Power BI, Power Automate, Lean Six Signma to drive data‑led decision‑making (Advantageous).
• Excellent analytical skills and the ability to turn complexity into clarity.
• A proactive, consulting‑led mindset with high attention to detail.
• Strong communication and stakeholder‑management skills.
• A passion for continuous improvement and helping clients work smarter.
• Applicants must have the permanent or indefinite right to work in the UK. Please note that we are unable to provide visa sponsorship for this role.