Business Analyst - Pensions & Process Optimization

Smart Pension; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days’ holiday per year

Private healthcare

Annual training budget

Enhanced sabbatical after five years

Arena Flowers discount

Job summary

Smart Pension is seeking a Business Analyst to drive change and continuous improvement across operating models and processes. You will define end-to-end business processes, contribute to UAT, and develop readiness checklists while engaging with stakeholders at multiple levels.

You’ll enable growth by collaborating across the business to reduce cost and risk, improve scalability, and enhance customer experience. A proactive, delivery-focused mindset is essential.

Qualifications

• Experience in the DC pensions industry.
• Relevant business analysis certification.
• Lean Six Sigma accreditation.
• Demonstrable experience of business analysis, business process management and requirements definition.
• Ability to create documentation for a variety of audiences, technical, non-technical and business.
• Experience of working in an agile environment is preferred.
• Good analysis and problem solving skills, with excellent attention to detail.
• Able to engage and develop trusted relationships across multiple stakeholders.
• Ability to effectively communicate with stakeholders at all levels.
• Professional and accountability, projects credibility.
• Demonstrates a flexible approach towards changing business needs. Able to deal with ambiguity and varying priorities.

Responsibilities

• Develop comprehensive knowledge of the existing processes and product suite to complete gap analysis to support future developments.
• Document change requests with a clear, data supported business case.
• Develop and maintain working relationships across the organisation.
• Facilitate workshops to gather, understand and analyse stakeholder insight in order to accurately define and present detailed business requirements.
• Create structured documentation to inform approval steps and delivery activities.
• Translate business requirements into detailed user stories.
• Create design flows which map out the business processes.
• Produce cost and/or risk based analysis to support the case and benefit realisation, considering all gains in addition to the core initiative.
• Collate and provide any required Management Information.
• Undertake and provide technical input to user acceptance testing (UAT).
• Set and execute operational readiness checklists and sign off from key stakeholders.
• Assess and pass any accepted emerging risk.
• Communicate technical issues to internal stakeholders in appropriate business language where required.
• Resolve complex issues using commercial and business awareness.
• Develop comprehensive knowledge of third party partner capabilities and technologies.
• Demonstrate engagement on business strategy and how it could impact team and customer outcomes.
• Contribute to a culture of continuous improvement, focused on enhancing the end to end customer experience and managing operations expenses.
• Facilitate change through personal commitment and leadership of others.

Skills

Business analysis

Stakeholder management

Agile methodologies

Process improvement

UAT coordination

Education

Business analysis certification

Lean Six Sigma

Job description

Smart Pension is seeking a Business Analyst to drive change and continuous improvement across operating models and processes. You will define end-to-end business processes, contribute to UAT, and develop readiness checklists while engaging with stakeholders at multiple levels.

You’ll enable growth by collaborating across the business to reduce cost and risk, improve scalability, and enhance customer experience. A proactive, delivery-focused mindset is essential.