Business Analyst - Payments

Handelsbanken; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Handelsbanken UK is seeking a highly capable Business Analyst to join our payments modernisation team. You will elicit requirements, analyse processes, and translate needs into clear user stories within an Agile, multi-disciplinary environment.

You will work with product owners, 3rd party vendors, and IT teams to ensure robust governance, testing support, and compliant delivery of CHAPS, BACS, SEPA, Faster Payments, and ISO20022 initiatives.

Qualifications

• Experienced BA in payments projects within a banking environment.
• Knowledge of payments types and latest industry regulations/standards.
• Proficient with Agile ceremonies and product backlog management.
• Experience delivering requirements definition, user stories and design UX.
• Strong stakeholder engagement across technology, business and vendors.
• Adaptive, collaborative approach to project delivery.

Responsibilities

• Elicit requirements with vendors, business and tech teams using workshops.
• Analyse, detail, prioritise and trace requirements to designs and tests.
• Manage stakeholders and ensure clear accountabilities across teams.
• Map current and future payments processes with happy paths and exceptions.
• Support testing teams with acceptance/regression activities.
• Support operational materials, runbooks, and colleague communications.
• Collaborate with Change Delivery teams to ensure proper artefacts and governance.
• Ensure risk, compliance, and governance are embedded in BA activities.

Skills

Industry knowledge

Agile methodologies

Agile toolset

Analyse & Refine

Communication & Stakeholder mgmt

Flexible approach

Tools

Jira

Confluence

MS SharePoint

MS Teams

Job description

Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

Check our Handelsbanken website for further information.

The opportunity At Handelsbanken UK, we are about to embark on a programme of rationalisation and modernisation of our payments technologies. This includes the replacement of our legacy platform with a brand new payments engine.

We are looking for a highly proficient Business Analyst to work specifically within our payments area and alongside Product Owners, as part of a multi-disciplinary, Agile, payments modernisation team.

This Business Analyst will have experience in a banking environment and be familiar with payments technologies, channels, processes, and payment types, including CHAPS, BACS, SEPA, Faster payments, International SWIFT, ISO20022, Cheques and Cash.

Key responsibilities

• Elicit requirements - Working with 3rd party vendors, business and technical teams to elicit requirements through a variety of means, including running Discovery workshops.
• Analysis, detailed requirements definition, prioritisation and traceability - Breaking down epics, containing high level requirements, into detailed requirements and features that will be mapped into designs. Helping to maintain a product backlog and supporting prioritisation efforts and sprint planning. Tracing approved requirements to detailed designs and test scenarios, through User Stories, Prototypes and Design / UX.
• Stakeholder management -ensuring optimal ways of working and that clear accountabilities are in place. Sharing output and managing stakeholder relationships where business analysis interaction is involved across technology, the business, at management level and 3rd party vendors.
• Process mapping - Documenting As Is and To Be process flows to map the payments processes and handoffs between teams – including happy paths and exception flows of Inbound and Outbound payments, Returns and Rejects
• Supporting testing teams - Supporting Acceptance and Regression testing for areas including audit logging, accounting, reports, notifications and downstream BAU
• Supporting the operational model - Supporting the production of materials, including writing instructions, training and colleague comms, and in the production of IT Ops runbook processes
• Engagement with Change Delivery teams - Working with teams including architecture, testing and release management and in accordance with the Bank’s change management methodology, to ensure that all necessary documents and artefacts are in place, toll-gates are adhered to and evidences are captured
• Risk Management -Operating in line with the Bank's Risk Management frameworks and relevant risk and compliance policies and procedures, ensuring that appropriate and timely escalation of any concerns are made
• Governance - being at the heart of ensuring that governance and guidelines are applied. This includes applying Business Analysis standards and those of the Bank, to developing and nurturing standards through the quarterly BA Community of Practice

What we’re looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Industry knowledge - Be an experienced Business Analyst, possessing experience in working on payments projects within a banking environment. You will be familiar with payments technologies, channels, processes, and payment types; and you will have a good understanding of the latest payments industry regulations and standards.
• Agile methodology - Be adept at Agile ways of working and ceremonies and with an understanding of controls within the context of a regulated environment. Experience of working in close union with product owners and/or delivery managers to establish and maintain a product backlog, support prioritisation efforts and sprint planning, whilst collaborating with developers and quality assurance analysts. Able to 'T-shape' were necessary.
• Agile toolset - Have good knowledge of tools such as Jira, Confluence, MS SharePoint, MS Teams and virtual white boarding tools – and use these to produce quality output throughout the lifecycle of the project, including Feasibility and Business Case documentation, Requirements Definition, User Stories, Prototypes and Design / UX, and supporting Acceptance testing.
• Analyse and Refine - Have strong analytical, organising and problem solving skills, with a quality-focused attitude, high attention to detail. You will understand the overall business strategy and problem statements. You will be able to elicit and refine requirements and align the technology vision and solution requirements to strategic goals.
• Communication and Stakeholder Management - You will have excellent communication and stakeholder management skills and will have used these to produce clear output to a range of stakeholders across technology, the business and at management level. You will be experienced in managing stakeholder engagement and will have a proven reputation in building effective and positive relationships with project vendors and 3 rd parties. You will have experience of collaborating with, learning from, and teaching others as you work within a team producing sustainable systems
• Flexible approach – You will have the ability to adapt and flex your business analyst approach, to get the most out of your fellow team members and to provide an excellent service to stakeholders.

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.

In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.