Payment Operations Officer (12m FTC)

Handelsbanken; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Handelsbanken in Manchester is recruiting a Payment Operations Officer to support UK branches and group offices, ensuring accurate payment processing and high-quality customer outcomes. The role involves resolving payment queries, guiding branches on payment-related issues, and collaborating with Finance, Risk and Compliance to maintain standards.

The ideal candidate will have banking/payment operations experience, strong communication skills, and the ability to work under tight deadlines while

Qualifications

• Experience in banking/payment operations is beneficial.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong organisational skills and task management.
• Professional and friendly telephone manner.
• Team player with ability to engage stakeholders at all levels.
• Problem solving and delivering effective solutions.

Responsibilities

• Assist daily payments processing and ensure accuracy.
• Support branches and group offices to deliver high-quality customer outcomes.
• Investigate and resolve payment queries and differences promptly.
• Provide guidance on payment-related queries and investigations.
• Collaborate with branch staff, Finance, Risk, Compliance, and third-party providers.
• Maintain MI within the team’s workflow tracker and support ad hoc duties.
• Identify process improvements to create efficiencies within Payment Operations.

Skills

Payment processing

Stakeholder communication

Team collaboration

Regulatory compliance

Attention to detail

Job description

Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers,Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.This approach had underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking. Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the BankWe also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.Check our Handelsbanken website for further information

The opportunity

This is an exciting opportunity for a highly motivated individual to join an established Payment Operations Team within the Manchester Office.The role of the Payment Operations Officer reports directly into the Payment Operations Team Lead and has responsibility for providing support to our UK Branches and all Handelsbanken Group offices to ensure customers are provided with a high standard of service.The role of the Payment Operations Officer is to work within a team of Payment Operations Officers to ensure that all Handelsbanken customer payments are sent/received accurately and all aspects of Handelsbanken product offerings are supported operationally to deliver high quality customer outcomes.

Key responsibilities

• Work collaboratively within the team to ensure day to day activities and workflow are effectively prioritised to meet changing business demands.
• Carry out daily operational tasks independently, following established procedures and controls to ensure the accurate processing of payments.
• Ensure all activities are completed in accordance with internal procedures, payment scheme rules and regulatory requirements.
• Investigate and resolve payment queries, recoveries and clearing differences promptly, minimising risk and customer impact.
• Provide support and guidance to branches on payment related queries and investigations.
• Engage with relevant stakeholders, including branch staff, Finance, Risk, Compliance and third party payment providers, to support investigations and resolve issues efficiently.
• Work to tight deadlines while maintaining a high level of accuracy and attention to detail.
• Maintain accurate and timely MI within the team's workflow tracker, as required by the Head of Payment Operations.
• Perform ad hoc operational and administrative duties accurately and in accordance with existing procedures.
• Identify and recommend process improvements in order to create efficiencies within the Payment Operations team and/or the branch network.
• Support the training and development of others within the Payment Operations team.
• Support and embed the Handelsbanken culture within the department.

What we’re looking for

• Previous banking and payment operations experience is beneficial.
• An enthusiastic and dynamic self-starter
• Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner.
• Ability to thrive in a busy environment and work to tight deadlines
• Excellent organisational skills and the ability to manage a number of tasks and display initiative
• Confident, professional and friendly telephone manner
• Team-player, able to maintain working relationships with a wide range of people
• Able to maintain working relationships with a wide range of people and engage with stakeholders at all levels
• The ability to solve problems and deliver effective solutions

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind. In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.