Business Analyst (eCommerce/apps)

VML South Africa; London; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a proactive Business Analyst to join their dynamic team in London. This role offers the chance to work on exciting ecommerce and mobile application projects, ensuring client needs are met through innovative solutions. You will engage with various stakeholders, run workshops, and contribute to high-quality user stories. With a commitment to career development and an inclusive work environment, this position provides a unique opportunity to grow your skills while working with renowned global brands. If you are passionate about making a difference and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Career Development Opportunities

Inclusive Work Environment

Work with Exciting Global Brands

Qualifications

• Proven experience as a Business Analyst on ecommerce/mobile projects.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Document and understand client business needs for proposed solutions.
• Run workshops with client stakeholders to gather requirements.

Skills

Business Analysis

Stakeholder Management

Agile Software Delivery

Problem-Solving

Communication Skills

Time Management

Attention to Detail

Tools

eCommerce Platforms

Job description

Department: Project Management & Delivery

Location: London, United Kingdom

Last Updated: 1/17/2025

Requisition ID: REC-8780

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Business Analyst needed to join our team, here at VML Enterprise Solutions.

The opportunity:

Working under your own initiative with required guidance and support, a Business Analyst with proven experience will be part of the Business Analysis team and is expected to take the initiative in ensuring the business needs of our client are fully documented, understood, and met by the proposed solution.

What we want from you:

• You will have proven experience working as a Business Analyst on ecommerce/mobile application projects.
• Experience of managing client stakeholders.
• Able to run workshops with client stakeholders.
• Highly proactive, talented, enthusiastic, focused, with an eye for detail. Keen to learn and challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
• You will have a customer-first mindset, with the maturity and initiative to do what it takes to keep our clients happy, including some working at client locations.
• Experience of Agile software delivery.
• Business Process mapping and engineering.
• eCommerce and retail/brand experience.
• Production of high-quality user stories and acceptance criteria.
• Analysis and design of systems.
• Ability to work on your own initiative to an agreed action plan.
• Strong communication skills - this role requires a high level of communication, interpersonal, and presentation skills.
• Strong problem-solving, time management, and organisational skills.
• Strong commercial awareness and business acumen.
• Energetic, enthusiastic with strong attention to detail.

If you know some of this, even better:

• Experience working with multiple different ecommerce platforms.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Include Purposefully

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B, and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell, and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.