Business Solutions Analyst

Jones Lang LaSalle Incorporated; Norwich; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jones Lang LaSalle (JLL) is hiring a Business Solutions Analyst to bridge operational teams with a technical delivery capability. You will translate business problems into structured, executable solutions and develop model-driven apps using Power Platform.

You will work with stakeholders to capture requirements, define user stories, and design low-code solutions while ensuring quality and governance across the delivery teams. This is an on-site role based in Norfolk, United Kingdom.

Qualifications

• Demonstrable working knowledge of Microsoft Power Platform including Power Apps and Power Automate.
• Expert knowledge of JavaScript and its use in app creation.
• Strong business analysis skills: requirements gathering and user story writing.

Responsibilities

• Bridge between business teams and technical delivery; translate problems into deliverable solutions.
• Capture and document requirements; convert into user stories and specs.

Skills

Power Platform

Power Apps

Power Automate

Dataverse

SharePoint/M365

JavaScript

Business analysis

Stakeholder management

Backlog management

Tools

Power BI

Power Query

SQL

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL We're JLL. We're a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Business Solutions Analyst

What this job involves:

• Act as the bridge between operational business teams and a technical delivery capability — translating business problems into structured, deliverable solutions that improve efficiency and reduce manual effort across the organisation.
• Work directly with operational stakeholders to capture, validate, and document business requirements; convert these into clear user stories and functional specifications that can be acted on by you or the wider delivery team.
• Support the design of Power Platform solutions — working with stakeholders and the delivery team to define the right approach before build begins, balancing business need with technical feasibility.
• Develop model-driven apps and canvas Power Pages to deliver intuitive, user-facing applications that meet the needs of operational teams.
• Create and maintain Power Automate flows to automate business processes, reduce manual effort, and improve consistency across the organisation.
• Configure Dataverse tables, forms, and business rules to underpin robust, scalable solutions.
• Troubleshoot and enhance existing solutions — maintaining the ongoing health of a live estate of operational automation products and ensuring continuity of service to business users.
• Act as the UK-side interface for specification, testing, and sign-off activity, and overseeing quality of delivered solutions.
• Identify opportunities for process automation and improvement across operational teams; develop the business case for new builds and manage prioritisation against competing demands.
• Stay current with developments in low-code platforms and make recommendations for improvements; act as an advocate for the capability and help business users understand what is possible.

Essential

• Demonstrable working knowledge of Microsoft Power Platform — including Power Apps, Power Automate, Power BI/Power Query, and SharePoint/M365 — sufficient to understand technical feasibility, review delivered solutions, and challenge specifications.
• Expert knowledge of JavaScript and how this is utilised in application creation.
• Strong business analysis capability: requirements gathering, user story writing, process mapping, and acceptance criteria definition.
• Excellent communication and presentation skills, with the ability to explain complex concepts to non-technical stakeholders and manage expectations effectively.
• Experience managing a product backlog or delivery pipeline, with the ability to prioritise competing demands across multiple workstreams.
• Strong analytical and problem-solving skills — able to break down complex business processes into structured, actionable components.
• Proven stakeholder management skills and the ability to build effective relationships across business lines and with offshore delivery teams.
• Attention to detail and a quality assurance mindset — thorough in testing, documentation, and sign-off.
• Ability to manage own workload, prioritise effectively, and work with minimal supervision.

Desirable

• Experience working with property management, financial, or ERP systems (such as Yardi, Dynamics, or similar).
• Knowledge of Dataverse — table design, relationships, and security roles.
• SQL skills — sufficient to understand data structures and validate data outputs.
• Awareness of API integration — understanding of how Power Platform connects to external systems via custom connectors.
• Experience working with offshore or nearshore delivery teams.
• Experience with agile software development and delivery methodologies.
• Qualification/certification in Power Platform/O365 — PL-900, PL-100, PL-300 or PL-600.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success. Our Total Rewards programme reflects our commitment to helping you achieve your career ambitions, recognising your contributions, investing in your well‑being, and providing competitive benefits and pay.

Location: On-site – Norfolk, GBR

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

For further information, visit jll.com.