Business Analyst - Client Support

Orchestrade; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading FinTech company is seeking a Business Analyst to support growth through client interaction and product research. This role involves analyzing financial and commodity derivatives, ensuring client satisfaction, and collaborating across departments to deliver effective solutions. Ideal candidates should possess strong analytical skills and a degree in Financial Engineering.

Qualifications

• 1-3 years of experience in the financial industry required.
• Knowledge of data management concepts.
• Self-motivated and collaborative team player.

Responsibilities

• Conduct client meetings to analyze business needs.
• Investigate client issues and communicate findings.
• Develop and maintain client relationships.

Skills

Excellent communication skills

Strong Business Analysis

Problem-solving skills

Object-Oriented Programming

Education

BS/MS degree in Financial Engineering

Tools

C#/C/C++

Job description

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Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.

About the Position

This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.

Job Summary:

The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.

Duties/Responsibilities:

• Conduct meetings with clients to interpret their business requirements and urgency of their issues. Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
• Investigate issues raised by clients and compile a first analysis. Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket. Communicate findings with developers to provide functional aspects of changes or enhancements.
• Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
• Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
• Serve as a point of contact for clients. Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
• Maintain consistent delivery results and ticket procedures.
• Work with Head of Support to ensure all tickets are delivered according to client expectations
• Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.

Requirements:

• BS/MS degree in Financial Engineering, or equivalent.
• One to three years of professional experience in the financial industry.
• Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
• Knowledge of application functionality and data management concepts.
• Excellent communication skills – both written and oral (English).
• Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
• Self-motivated and can work collaboratively within a team.
• Should be eager to explore new concepts and willing to learn.

Physical Requirements:

Stationary for periods of time at a desk with computer monitors

Common office

Travel:

None

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Finance, and Engineering

• Industries

  Software Development and Financial Services

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