Business Analyst - Banking or Mortgages sector

Gatehouse Bank plc; Milton Keynes; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative bank is seeking a skilled Business Analyst to drive transformation strategies and enhance operational efficiency. This role involves working closely with the Head of Transformation to identify and implement process improvements, manage stakeholder relationships, and ensure effective change management. You will have the opportunity to influence key strategic priorities and contribute to the bank's growth in a hybrid work environment. If you have a passion for banking and a track record of successful process enhancements, this role is perfect for you.

Qualifications

• Strong understanding of banking applications and customer onboarding.
• Proven ability to enhance business processes and stakeholder management.

Responsibilities

• Collaborate with the Head of Transformation to implement system changes.
• Identify opportunities for process improvement and enhance customer experience.

Skills

Banking application knowledge

Business process improvement

User Stories documentation

Information analysis

Release management

Stakeholder management

Agile working experience

Job description

Business Analyst - Banking or Mortgages sector

12 month Fixed Term Contract

Milton Keynes or Birmingham

Hybrid role - occasional office visits (maybe twice a month)

Role Purpose

Due to business requirements, we are now looking to acquire the services of a 'Business Analyst'. The Business Analyst will work closely with the Head of Transformation and MI developing and executing the Bank’s Transformation strategy.

Identify, document, and facilitate the improvement of processes and activity across the Bank, including both systems and manual processes. Work with existing suppliers and onboard new suppliers where appropriate. Work with the business to implement the change, ensure new processes are understood, embedded, and tracked.

Role Duties

1. Working closely with the Head of Transformation and MI and relevant third parties to ensure that system change is suitably identified, designed, and implemented within the Bank.
2. The proactive identification of opportunities to improve the performance in the key strategic priorities of the Bank.
3. Identify opportunities to improve business process and implement changes to enhance the customer experience and operational effectiveness.
4. Effectively manage the development of business cases for major projects, taking into account the needs of stakeholders, technical strategy, costs, benefits and delivery requirements.
5. Feed projects and gathered requirements into the Change Management function for build and test, ensuring the requirements are met upon receipt of the Change post-testing.
6. Ensuring that Change is effectively released into the business, embedded, and tracked. Any defects to be highlighted, understood, and resolved where possible.

Required Skills

1. Good understanding of a Banking application and customer on-boarding journey.
2. Proven track record of identifying and subsequently making improvements to existing business processes.
3. Ability to document requirements in the form of User Stories.
4. Ability to analyse information and make informed judgements.
5. Practical experience of release management and defect resolution.
6. Strong stakeholder management including outsourced suppliers.
7. Experience of Agile working.

About Us

Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Customer Service, Accounting/Auditing, and Administrative

Industries

Banking and Financial Services