Business Analyst

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Company pension

Job summary

Sunbelt Rentals UK & Ireland is recruiting a Business Analyst to shape the next generation of customer experiences for the UK market. You will understand customer journeys, translate needs into improved processes and digital experiences, and work across Customer, Product, Technology and Operations.

You’ll help drive Salesforce adoption, automation and AI initiatives, map end-to-end processes, and document requirements, turning insight into practical solutions that reduce friction for customers

Qualifications

• BA/Process Analyst/Business Change experience.
• Strong analysis with customer experience.
• Good stakeholder skills and practical problem solving.
• Experience with Salesforce, customer journey mapping, digital transformation, automation or AI would be useful.

Responsibilities

• Understand customer problems, business needs and operational requirements.
• Map end-to-end customer journeys and processes.
• Run discovery sessions and workshops with colleagues across the business.
• Identify friction, duplication and opportunities to simplify the rental experience.
• Gather and document requirements.
• Create user stories and acceptance criteria where required.
• Work with Product Owners and technology teams to develop and validate solutions.
• Using customer insight, colleague feedback and data to support recommendations.
• Understanding the impact of proposed changes on customers and frontline colleagues.
• Supporting solutions through testing and implementation.
• Exploring where AI, connected data and technology can make rental simpler and more valuable.

Skills

Customer experience

Stakeholder management

Analytical thinking

Requirements gathering

Problem solving

Tools

Salesforce

Job description

Help us redesign the rental experience around what customers actually need

We’re looking for a Business Analyst to help shape the next generation of customer experiences at Sunbelt Rentals.

Our customers think about the job they need to complete, not the complexity behind hiring the right equipment. Your role will help us understand those customer journeys, remove unnecessary complexity and translate real business and customer needs into better processes and digital experiences.

You’ll work across Customer, Product, Technology and Operations, helping turn insight into practical solutions as we develop our use of Salesforce, connected data, automation and AI.

Key Responsibilities

• Understanding customer problems, business needs and operational requirements.
• Mapping end-to-end customer journeys and processes.
• Running discovery sessions and workshops with colleagues across the business.
• Identifying friction, duplication and opportunities to simplify the rental experience.
• Helping design improved future-state processes.
• Gathering and documenting requirements.
• Creating user stories and acceptance criteria where required.
• Working with Product Owners and technology teams to develop and validate solutions.
• Using customer insight, colleague feedback and data to support recommendations.
• Understanding the impact of proposed changes on customers and frontline colleagues.
• Supporting solutions through testing and implementation.
• Exploring where AI, connected data and technology can make rental simpler and more valuable.

What can we offer you in return? You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

• You’ll have experience as a Business Analyst, Process Analyst, Business Change professional or in a similar role.
• We’re particularly interested in people who can combine strong analysis with a genuine understanding of customer experience.
• You’ll bring good stakeholder skills, curiosity, practical problem solving and the ability to turn complicated problems into clear requirements and workable solutions.
• Experience with Salesforce, customer journey mapping, digital transformation, automation or AI would be useful, but isn’t essential.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.