Business Engagement Manager

Sunbelt Rentals Careers; Warrington; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Company pension

Job summary

Sunbelt Rentals is seeking a Business Engagement Manager to help tell the story of how our transformation is changing the customer experience. You’ll connect transformation programmes with colleagues, turning project information into clear, engaging messages and helping them understand what changes mean in practice.

You will work with Internal Communications to produce briefings, FAQs, presentations and workshops, build relationships across frontline teams and gather feedback to guide further

Qualifications

• Experience within an engagement, communications, change, transformation or a related environment.
• Strong communicator who can take complicated information and make it simple and relevant.
• Enjoy talking to colleagues across the business to understand what matters.
• Experience with digital transformation, Salesforce or AI is useful but not essential.
• Understanding of effective communication.

Responsibilities

• Understanding upcoming changes and the people affected by them.
• Helping create engagement and communication plans.
• Turning detailed project information into simple, compelling colleague messages.
• Working closely with Internal Communications.
• Producing briefings, FAQs, presentations and supporting content.
• Organising workshops, roadshows, webinars, demonstrations and drop-in sessions.
• Building relationships across frontline and operational teams.
• Listening to colleague questions, concerns and ideas.
• Supporting local change champions.
• Helping colleagues understand what new technology and processes mean in practice.
• Gathering feedback before and after implementation.
• Helping identify where further communication or engagement is needed.

Skills

Engagement communications experience

Change transformation experience

Strong communication skills

Stakeholder engagement

Tools

Salesforce

AI awareness

Job description

About The Role

Help bring the future of rental to life for our colleagues

Transformation works better when people understand it, believe in it and feel part of it.

We’re looking for a Business Engagement Manager to help tell the story of how Sunbelt Rentals is transforming the customer experience.

You’ll help connect our transformation programmes with the colleagues who will bring them to life - turning project and technology information into clear, relevant and engaging communications.

As our use of AI, connected data and digital technology develops, you’ll help colleagues understand not just what is changing, but why it matters for our customers and for them.

Key Responsibilities:

• Understanding upcoming changes and the people affected by them.
• Helping create engagement and communication plans.
• Turning detailed project information into simple, compelling colleague messages.
• Working closely with Internal Communications.
• Producing briefings, FAQs, presentations and supporting content.
• Organising workshops, roadshows, webinars, demonstrations and drop-in sessions.
• Building relationships across frontline and operational teams.
• Listening to colleague questions, concerns and ideas.
• Supporting local change champions.
• Helping colleagues understand what new technology and processes mean in practice.
• Gathering feedback before and after implementation.
• Helping identify where further communication or engagement is needed.

What can we offer you in return?

You’ll be joining a highly successful company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

• Experience within an engagement, communications, change, transformation or a related environment.
• Strong communicator who can take complicated information and make it feel simple and relevant.
• You’ll enjoy getting out into the business, talking to colleagues and understanding what really matters to them.
• Experience with digital transformation, Salesforce, customer operations or AI would be useful but isn’t essential.
• Understanding of effective communication
  

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.