Business Analyst

HM Revenue & Customs; United Kingdom; On-site; GBP 55,000 - 80,000; Full time

Job summary

HM Revenue & Customs is recruiting a Business Analyst for the Enterprise Document Management Service (EDMS) to shape and deliver document and records management capabilities across the organisation.

You will work with business stakeholders, delivery teams, architects and suppliers to understand needs, translate requirements, and ensure solutions meet user needs, objectives and constraints.

Qualifications

• Extensive Business Analysis experience within complex enterprise environments.
• Proven ability to operate in highly complex problem spaces spanning multiple business domains.
• Experience with complex enterprise SaaS and shared capability platforms, translating needs into scalable solutions.
• Strong stakeholder management and facilitation skills, including engagement with senior stakeholders.
• Demonstrated leadership within the BA community and promotion of good BA practices.
• Collaborative and mentoring approach supporting BA capability development.
• Experience working in Agile, digital or transformation programmes.
• Structured, organised working style in a fast-paced delivery environment.
• Ability to adapt working style across multidisciplinary teams and drive BA activities to completion.

Responsibilities

• Elicit, analyse and document business, operational, data and technical requirements for EDMS onboarding projects.
• Produce current-state and target-state capability mapping against shared EDMS capabilities.
• Facilitate workshops and manage stakeholder engagement across business, technology, security, architecture and supplier teams.
• Create and maintain user stories, acceptance criteria and prioritised delivery backlogs.
• Identify and document risks, assumptions, dependencies, constraints and decisions.
• Support the design and implementation of onboarding, integration, records management and document lifecycle capabilities.
• Contribute to the development of the EDMS self-service operating model and standard onboarding approach.
• Define metadata, retention, governance and business-rule requirements for consuming services.
• Support Agile delivery activities, including backlog refinement, sprint planning, testing and acceptance.
• Produce reusable standards, templates and documentation to support future onboarding onto the EDMS enterprise SaaS shared capability platform.
• Deliver knowledge-transfer and handover artefacts to ensure capability is retained within the permanent EDMS team.
• Provide analysis and recommendations to support strategic decision-making, service adoption and the delivery of business value across multiple programmes and business domains.

Skills

Business analysis

Stakeholder management

Agile

SaaS platforms

Enterprise collaboration

Leadership in BA

Mentoring

Workshop facilitation

Multi-domain delivery

Job description

Business Analyst – Enterprise Document Management Service (EDMS)

Business area:

Enterprise Document Management Service (EDMS)

About the role

The Business Analyst will play a key role within the Enterprise Document Management Service (EDMS) team, supporting the delivery of document and records management capabilities across HMRC.

You will work closely with business stakeholders, delivery teams, architects and suppliers to understand business needs, define requirements and ensure that solutions align with user needs, business objectives and technical constraints.

Working across complex business domains, you will analyse processes, identify opportunities for improvement and support both discovery and delivery activities. You will help enable products and services through shared EDMS capabilities, with a focus on delivering measurable value to HMRC and its customers.

Key responsibilities

You will:

• Elicit, analyse and document business, operational, data and technical requirements for EDMS onboarding projects.
• Produce current-state and target-state capability mapping against shared EDMS capabilities.
• Facilitate workshops and manage stakeholder engagement across business, technology, security, architecture and supplier teams.
• Create and maintain user stories, acceptance criteria and prioritised delivery backlogs.
• Identify and document risks, assumptions, dependencies, constraints and decisions.
• Support the design and implementation of onboarding, integration, records management and document lifecycle capabilities.
• Contribute to the development of the EDMS self-service operating model and standard onboarding approach.
• Define metadata, retention, governance and business-rule requirements for consuming services.
• Support Agile delivery activities, including backlog refinement, sprint planning, testing and acceptance.
• Produce reusable standards, templates and documentation to support future onboarding onto the EDMS enterprise SaaS shared capability platform.
• Deliver knowledge-transfer and handover artefacts to ensure capability is retained within the permanent EDMS team.
• Provide analysis and recommendations to support strategic decision-making, service adoption and the delivery of business value across multiple programmes and business domains.

Essential skills and experience

You will have:

• Extensive Business Analysis experience within complex enterprise environments.
• Proven ability to operate effectively in highly complex problem spaces spanning multiple business domains.
• Experience working with complex enterprise SaaS and shared capability platforms, translating diverse business needs into scalable solutions that support multiple services, products and user communities.
• Strong stakeholder management and facilitation skills, including experience engaging effectively with senior stakeholders.
• Demonstrated leadership within the Business Analysis community, with the ability to contribute to and promote good BA practices.
• A collaborative and mentoring approach, with experience supporting the development of Business Analysis capability.
• Experience working within Agile, digital or transformation programmes.
• Demonstrable ability to work in a structured and organised manner within a fast-paced, complex delivery environment, balancing competing priorities and activities across multiple workstreams, business domains and onboarding projects while meeting agreed deadlines.
• Ability to adapt your working style as required, collaborating effectively across multidisciplinary teams while also working independently, taking ownership and driving Business Analysis activities through to completion.