Business Analyst

AEJ Consulting Ltd; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A growing client of AEJ Consulting Ltd is seeking a ServiceNow Business Analyst to support the deployment and enhancement of their ServiceNow platform. This remote position involves collaboration with stakeholders to deliver application support, configure solutions, and ensure effective system adoption.

Qualifications

• Proven experience as a ServiceNow Business Analyst, including system maintenance and implementation.
• Knowledge of Business Rules, Client Scripts, Workflows, and UI Actions in ServiceNow.
• Ability to obtain UK Security Clearance.

Responsibilities

• Capture and document business and user requirements as user stories.
• Design and configure ServiceNow applications.
• Provide day-to-day support for ServiceNow incidents and service requests.

Skills

ServiceNow

Business Analysis

Agile

Excellent communication

Job description

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AEJ Consulting Ltd provided pay range

This range is provided by AEJ Consulting Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from AEJ Consulting Ltd

An exciting opportunity has arisen for an experienced ServiceNow Business Analyst to join a growing client of ours, to play a key role in supporting the ongoing deployment, maintenance, and enhancement of a ServiceNow Service Management platform used to support both internal teams and external customers.

This remote working position involves close collaboration with stakeholders, team members, and end users to deliver application support, configuration, testing, and documentation services. The role requires hands-on experience in designing and configuring ServiceNow solutions, developing specifications, and overseeing testing and deployment activities.

Key Responsibilities:

• Capture and document business and user requirements (as user stories in Agile environments)
• Ensure all requirements are understood, developed, tested, and delivered to agreed specifications
• Design and configure ServiceNow applications and services
• Act as a representative for stakeholders throughout planning, development, and release phases
• Collaborate with the platform team to produce accurate release estimates
• Support system testing activities
• Work with stakeholders to promote and drive system adoption
• Provide day-to-day support for ServiceNow incidents and service requests, liaising with relevant internal teams and third-party suppliers when required

Skills and Experience Required:

• Proven experience working as a ServiceNow Business Analyst, including both system maintenance and implementation of new features
• Practical knowledge of Business Rules, Client Scripts, Workflows, Form Design, and UI Actions within ServiceNow
• Experience working with the Customer Service Management (CSM) module
• Familiarity with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting functionalities
• Strong understanding of the ServiceNow platform and its capabilities
• Excellent communication skills, with the ability to effectively engage stakeholders at all levels
• Ability to obtain UK Security Clearance (SC)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Business Consulting and Services and IT Services and IT Consulting

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