Business Analyst

Reconomy Connect; Telford; On-site; GBP 40,000 - 52,000; Full time

Job summary

Reconomy is seeking a Business Analyst to identify business needs, improve processes, and deliver value across multiple projects. This permanent full-time role in Telford offers the chance to work with stakeholders to drive efficiency and user experience improvements.

You will map processes, document requirements, and translate them into actionable specifications while supporting implementation and continuous improvement activities.

Qualifications

• Experience mapping user journeys, business processes, and operational workflows to improve efficiency and user experience.
• Strong analytical and problem-solving abilities to identify opportunities and support decision-making.
• Excellent communication skills to translate complex requirements into practical solutions.
• Experience working with commercial, finance, or sales order processing functions.
• Ability to work autonomously and build relationships with senior stakeholders and customers.

Responsibilities

• Engage with stakeholders to understand, analyse, and document current and future business processes.
• Gather, validate, and document business requirements, ensuring solutions align with business needs.
• Translate business requirements into detailed user stories, functional specifications, or other documentation.
• Identify opportunities to improve processes, systems, and ways of working.
• Support the evaluation of potential solutions, including third-party applications where appropriate.
• Work collaboratively with stakeholders to assess benefits, risks, and business value.
• Facilitate workshops, meetings, and discussions to gather requirements and build consensus.
• Support testing activities, ensuring solutions meet business requirements and are fit for purpose.
• Develop and maintain process documentation, user guides, and supporting materials.
• Contribute to successful business change by supporting implementation, adoption, and continuous improvement.

Skills

Stakeholder engagement

Requirements gathering

Process modelling

User journey mapping

Analytical thinking

Communication

Problem solving

Job description

Application Deadline

25 September 2026

Department

Operations & Transport

Employment Type

Permanent - Full Time

Location

Telford

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy

We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

• Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
• Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
• Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About The Role

We're looking for a Business Analyst to play a key role in identifying business needs, improving processes, and delivering solutions that create real value. This is a full-time, permanent opportunity offering the chance to work across a variety of business and technology initiatives, partnering with stakeholders to drive meaningful change and continuous improvement.

Working across a variety of projects and initiatives, you'll engage with stakeholders to understand current processes, identify opportunities for improvement, and help shape solutions that drive efficiency, support business objectives, and enhance the user experience. We offer an tailored package and will be discussed with shortlisted candidates during the recruitment process.

Key Responsibilities

• Engage with stakeholders to understand, analyse, and document current and future business processes.
• Gather, validate, and document business requirements, ensuring solutions are aligned to business needs.
• Translate business requirements into detailed user stories, functional specifications, or other appropriate documentation.
• Identify opportunities to improve processes, systems, and ways of working.
• Support the evaluation of potential solutions, including third‑party applications where appropriate.
• Work collaboratively with stakeholders to assess benefits, risks, and business value.
• Facilitate workshops, meetings, and discussions to gather requirements and build consensus.
• Support testing activities, ensuring solutions meet business requirements and are fit for purpose.
• Develop and maintain process documentation, user guides, and supporting materials.
• Contribute to successful business change by supporting implementation, adoption, and continuous improvement activities.

What We Need From You

• The confidence to work autonomously, managing expectations and building strong relationships with senior stakeholders and customers.
• Excellent communication skills, with the ability to translate complex requirements into clear, practical solutions.
• Strong analytical and problem‑solving abilities, enabling you to identify opportunities, evaluate options, and support informed decision‑making.
• Experience mapping user journeys, business processes, and operational workflows to improve efficiency and user experience.
• A track record of identifying process and system improvements, building business cases, and demonstrating measurable benefits.
• The ability to navigate complex, integrated systems and understand how different platforms and processes interact.
• Experience working with commercial, finance, or sales order processing functions.

Above all, we're looking for someone with a positive, collaborative mindset, a can‑do attitude, and a willingness to go the extra mile to help deliver successful outcomes for our colleagues and customers.

What We Offer

This role offers you the chance to work in a friendly, diverse and international environment, along with colleagues who will share your passion for innovation, agile‑working and growth.

Training and development to keep you in touch with the latest technologies and the opportunities to apply your learning.