Business Analyst

Citytech; Kenilworth; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Annual IT Bonus scheme

25 Days of Annual Leave - (Excluding B

Company Pension Scheme

Champion Health – wellbeing platform

Light Up Learning

MySavings - Employee Discount Platform

Free use of private gym

Job summary

City Electrical Factors (CEF) is seeking an experienced Business Analyst to drive a major ERP transformation across retail, wholesale, logistics and finance functions. You’ll bridge business and technology, capture requirements, run workshops and shape future state processes with stakeholders and delivery partners.

Working within Agile, Waterfall or hybrid environments, you’ll balance scope, risk and timeline while delivering real business value and adoption.

Qualifications

• Proven experience as a Business Analyst delivering complex ERP transformation programmes.
• Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high‑volume product‑based environment.
• Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.
• Eliciting, documenting and managing business requirements using a range of business analysis techniques.
• Outstanding workshop facilitation, communication and presentation skills.
• Experience working within Agile, Waterfall or hybrid delivery environments.
• A pragmatic, delivery‑focused mindset that balances quality with pace.
• Confidence working in ambiguous environments where priorities evolve as programmes progress.

Responsibilities

• Partner with stakeholders across the business to understand operational challenges, strategic priorities and future business requirements.
• Run workshops, interviews and process discovery sessions to capture current and future state processes.
• Analyse complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory and finance functions.
• Translate business requirements into clear, prioritised user stories, functional requirements and acceptance criteria.
• Challenge existing ways of working, identifying opportunities to simplify, standardise and improve business processes.
• Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers and third‑party implementation partners throughout the delivery lifecycle.
• Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.
• Facilitate decision making by balancing business priorities, technical constraints and programme timelines.
• Manage requirements through change, ensuring traceability from discovery through to implementation.
• Support testing, business readiness, user acceptance testing (UAT) and successful business adoption.
• Identify risks, assumptions, dependencies and impacts across workstreams, proactively escalating where appropriate.
• Drive continuous improvement and champion best practice business analysis throughout the programme.

Skills

ERP transformation

Stakeholder management

Workshop facilitation

Business requirements

Agile/Waterfall/hybrid

Analytical capability

Communication & presentation

Delivery-focused mindset

Job description

Life as a Business Analyst on our ERP Programme

Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!

We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programmes in our organisation's history.

As we modernise our core business systems through a large-scale ERP transformation, you'll work at the heart of the programme—partnering with business stakeholders, technology teams and delivery partners to understand how our business operates today and help design how it will operate tomorrow.

This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.

If you're commercially minded, naturally curious and confident engaging with stakeholders at every level, we'd love to hear from you.

What You'll Be Doing

You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.

Key responsibilities include:

• Partner with stakeholders across the business to understand operational challenges, strategic priorities and future business requirements.
• Run workshops, interviews and process discovery sessions to capture current and future state processes.
• Analyse complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory and finance functions.
• Translate business requirements into clear, prioritised user stories, functional requirements and acceptance criteria.
• Challenge existing ways of working, identifying opportunities to simplify, standardise and improve business processes.
• Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers and third‑party implementation partners throughout the delivery lifecycle.
• Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.
• Facilitate decision making by balancing business priorities, technical constraints and programme timelines.
• Manage requirements through change, ensuring traceability from discovery through to implementation.
• Support testing, business readiness, user acceptance testing (UAT) and successful business adoption.
• Identify risks, assumptions, dependencies and impacts across workstreams, proactively escalating where appropriate.
• Drive continuous improvement and champion best practice business analysis throughout the programme.

What We're Looking For

We're looking for someone who combines strong analytical capability with exceptional people skills.

You'll ideally have:

• Proven experience as a Business Analyst delivering complex ERP transformation programmes.
• Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high‑volume product‑based environment.
• Strong understanding of end‑to‑end operational processes including inventory, purchasing, warehousing, order management and fulfilment.
• Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.
• Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organisation.
• Outstanding workshop facilitation, communication and presentation skills.
• Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.
• Experience working within Agile, Waterfall or hybrid delivery environments.
• A pragmatic, delivery‑focused mindset that balances quality with pace.
• Confidence working in ambiguous environments where priorities evolve as programmes progress.

Our Package

• Annual IT Bonus scheme
• 25 Days of Annual Leave - (Excluding Bank Holidays)
• Company Pension Scheme
• Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you.
• Light Up Learning - Our Learning & Development platform
• MySavings - Employee Discount Platform
• Free use of the state‑of‑the‑art private gym at our IT Headquarters

About Us

Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world‑leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia.

Our IT and digital teams are driving the next chapter of our journey… Re‑engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences.

We’re a predominantly remote workforce with teams distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward‑thinking and people‑focused — where your ideas and contributions genuinely matter.

Our Mission

City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve.

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Ready to Apply?

If you’re excited by technology, value collaboration and want to make a genuine impact, we’d love to hear from you. Click Apply to get started!