Business Analyst

Tribal Group; Sheffield; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health Cash Plan

Private Medical Insurance

Employee Assistance Programme

Generous parental leave

Holiday buy/sell

Work overseas up to 8 weeks/year

E-Learning opportunities

Volunteer Days

Achievers rewards platform

Job summary

Tribal Group in the United Kingdom seeks a data‑driven Business Analyst to join the EBS team, collaborating with product managers, developers and customers to translate complex challenges into practical solutions. You will shape requirements, support analytics, and guide AI-enabled processes in a dynamic EdTech environment.

This primarily remote role involves discovery, requirements gathering, testing, and change activities across Higher and Further Education SIS projects, with occasional travel

Qualifications

• Experience eliciting, analysing and documenting business requirements.
• Experience working in Agile product development environments.
• Experience using AI-enabled tools to support analysis.
• Experience analysing data with BI tools to drive decisions.
• Experience in FE/HE sector or SIS projects is a plus.

Responsibilities

• Act as SME for Tribal EBS platform, gather and document requirements.
• Identify opportunities to improve processes, data quality, and user experience.
• Support product enhancements, testing, and change activities.
• Conduct detailed analysis of processes, data, and user behavior.
• Collaborate with technical teams, customers and end users.
• Produce and maintain artefacts like specs, process maps and user guides.
• Support data analysis, reporting and validation activities.
• Participate in UAT, change management and stakeholder engagement.
• Handle multiple initiatives, balancing priorities to deliver value.

Skills

Analytical thinking

Problem solving

Technical aptitude

Requirements elicitation

Agile experience

AI tools experience

Data analysis

Stakeholder engagement

Tools

SQL

Power BI

Excel

Job description

Tribal is a global EdTech organisation providing innovative software solutions that support education providers worldwide. Our mission is to research, develop, and deliver technology that helps institutions support learners, enhance teaching, and achieve exceptional educational outcomes.

The EBS system is a flexible, modular Student Information System (SIS) designed for Further Education, Higher Education, and vocational training organisations. It helps institutions manage student information efficiently, streamline operational processes, and improve learner engagement. With configurable modules and a real-time, unified view of students, staff, and activities, EBS supports the evolving needs of educational organisations of all sizes.

The Role

As part of Tribal Group's EBS team, our Business Analyst plays an important role in connecting business needs with effective technology solutions. Working closely with Product Managers, Product Owners, developers, customers, stakeholders and other analysts, you will support a range of activities including discovery, problem framing, insight generation, requirements gathering, stakeholder engagement, solution design, data analysis, and client support.

This role would suit someone with a strong technical and analytical background who enjoys understanding complex business challenges and translating them into practical solutions. You will help identify opportunities for product and process improvements, analyse data to support decision-making, and ensure EBS products and services continue to deliver value for customers and the business.

Whilst previous experience as an Analyst or within Product Management roles would be beneficial, it is not essential. We are equally interested in candidates who can demonstrate strong analytical thinking, technical aptitude, problem-solving skills, and the ability to build effective relationships with a range of stakeholders.

The role is primarily remote, with occasional travel required to our Sheffield office.

Your Responsibilities Will Include

• Acting as a subject matter expert for the Tribal EBS platform, working with stakeholders to understand business challenges, gather, analyse and document requirements, and shape solution outcome-based recommendations.
• Identifying opportunities to improve business processes, system functionality, data quality, user experience and operational efficiency through the effective use of Tribal EBS and related technologies.
• Supporting product enhancements, upgrades, testing, implementation and change activities, ensuring solutions deliver measurable business value and meet customer requirements.
• Conducting detailed analysis of business processes, system functionality, data and user behaviour to identify trends, issues, risks, and opportunities for evidence-based improvement recommendations
• Collaborating with internal technical teams, product teams, customers, and end users to investigate issues and develop effective solutions.
• Producing and maintaining artefacts such as functional specifications, process maps, requirements documentation, user stories, and user guidance, leveraging modern AI-assisted practices where appropriate to support delivery activities.
• Supporting data analysis, reporting, and validation activities to ensure data accuracy and support informed decision-making.
• Participating in user acceptance testing (UAT), change management, stakeholder engagement, and training activities.
• Working across multiple initiatives simultaneously, helping to balance priorities and deliver high-quality outcomes.

The Skills You'll Need

• Strong analytical, critical thinking and problem-solving, skills. With the ability to interpret complex information and translate findings into actionable requirements and business outcomes.
• Ability to challenge assumptions, identify root causes, and use evidence-based analysis to support decision making.
• A technical aptitude with an understanding of applications, integrations, APIs, systems, and data flows within a business environment together with a sound understanding of the software development lifecycle.
• Experience eliciting, analysing, validating and documenting business requirements, processes, or user needs, applying structured analysis techniques to help shape effective solutions.
• Experience supporting software solutions through activities such as configuration, testing, process improvement, user support, or business change initiatives.
• Experience using AI-enabled tools (e.g., Microsoft Copilot, Claude, ChatGPT) to support business analysis activities such as problem framing, requirements definition, documentation, stakeholder analysis, research, insight generation, and decision support.
• Experience analysing, modelling, visualising and interpreting data using tools such as SQL, Power BI, Excel, or similar technologies to support business intelligence, decision making and business improvement.
• Experience working within Agile product development environments.

It Would Be Great If You Had:

• Previous experience in a Business Analyst or similar role.
• Experience working within the Further Education or Higher Education sector.
• Prior experience with a Student Information System (SIS).
• Experience of working with educational data, reporting, or business process improvement initiatives.
• Experience identifying opportunities for automation, AI adoption, and digital technologies to improve business processes, user experience, and operational effectiveness.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work. We encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants -

Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

AI IN RECRUITMENT AND SELECTION

We understand many people use AI tools to help with their applications and we’re comfortable with that when used responsibly. What matters to us is honesty. Please don’t use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict ‘camera on’ policy and you will be asked to verify your identity as part of the formal interview process.