Professional Services & Customer Advisory Consultant, FE

Tribal Group; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health Cash Plan

Private Medical Insurance

Employee Assistance Programme

Parental Leave

Holiday Purchase/Sell

Overseas work up to 8 weeks/year

E-Learning opportunities

Volunteer Days

Achievers rewards platform

Flexible working patterns

Job summary

Tribal Group is seeking a hands-on Professional Services & Customer Advisory Consultant with strong Tribal EBS knowledge or extensive FE/adult-learning systems experience. You will deliver, configure and improve EBS for colleges, leading workshops and turning requirements into working solutions, while managing customer relationships remotely.

You will own delivery, guide discovery workshops, and support go-live, testing, training and adoption across several colleges, balancing priorities within

Qualifications

• Hands-on experience with Tribal EBS or student-record systems in FE/adult learning.
• Proven ability to deliver software solutions and lead workshops.
• Experience working with customers and stakeholders remotely or face-to-face.

Responsibilities

• Deliver hands-on EBS implementation, configuration and improvement work for customers.
• Lead discovery and process workshops, turning college requirements into workable EBS solutions.
• Support requirements, configuration, testing, training, go-live and adoption.
• Own customer relationships, answer software questions and resolve issues directly.
• Plan delivery, manage deliverables and keep customers informed throughout the project.
• Manage several customers and priorities independently within a supportive remote team.

Skills

EBS implementation

Stakeholder management

Workshop facilitation

Delivery ownership

Tools

Tribal EBS

Job description

RAF-2855-25 Professional Services & Customer Advisory Consultant, FE

The role

We're looking for a hands-on consultant with Tribal EBS knowledge or strong Further Education and adult-learning systems experience. You'll help colleges implement, configure and improve EBS, our Student Information System.

This is a delivery role, not an account-management or coordination role. You'll personally lead workshops, advise customers, solve software problems and turn requirements into working solutions.

What you'll be doing

Deliver hands-on EBS implementation, configuration and improvement work for customers.

Lead discovery and process workshops, turning college requirements into workable EBS solutions.

Support requirements, configuration, testing, training, go-live and adoption.

Own customer relationships, answer software questions and resolve issues directly.

Plan delivery, manage deliverables and keep customers informed throughout the project.

Manage several customers and priorities independently within a supportive remote team.

What we're looking for

Strong practical experience with Tribal EBS, or hands-on experience implementing or managing student-record software within Further Education or adult learning.

Clear personal ownership of software delivery, configuration, consultancy or training—not only project coordination or account management.

Experience working directly with customers or senior stakeholders, remotely and face to face.

A practical understanding of learner or student processes and the operational challenges faced by education providers.

The ability to manage priorities, solve problems and communicate clearly while delivering independently.

Direct experience using, configuring or implementing Tribal EBS.

Experience as an EBS, MIS or student-systems lead within a college or training provider.

Project management experience and knowledge of Further Education funding, learner data or student-lifecycle processes.

Direct EBS experience is strongly preferred. We will also consider candidates from Further Education or adult learning with hands-on experience of a comparable student-record system and clear delivery ownership.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work. We encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants -

Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

AI IN RECRUITMENT AND SELECTION

We understand many people use AI tools to help with their applications and we're comfortable with that when used responsibly. What matters to us is honesty. Please don't use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict 'camera on' policy and you will be asked to verify your identity as part of the formal interview process.

For details on how Tribal will use and retain your data click here