Business Analyst

Jackson Hogg Limited; North East; Remote; GBP 83,000 - 111,000; Part time

Job summary

Jackson Hogg Limited is seeking an experienced Business Analyst Contractor for a short-term discovery and documentation project. You will map and document end-to-end processes, create SOPs, and translate complex operations into accessible business artefacts.

The role requires proactive stakeholder engagement, rapid onboarding, and delivering high-quality documentation within a fast-paced environment. This is a fully remote contract with possible UK office visits.

Qualifications

• Proven BI analyst delivering process discovery and documentation projects.
• Strong process-mapping experience using Visio or equivalent tools.
• Experience creating SOPs, operational procedures and business documentation.
• Excellent requirements gathering and stakeholder interviewing skills.
• Ability to document end-to-end business processes, controls and exception handling procedures.
• Strong workshop facilitation experience.
• Experience translating technical information into clear business language.

Responsibilities

• Lead discovery activities to understand existing business processes, procedures and system interactions.
• Conduct stakeholder interviews, workshops and knowledge-gathering sessions.
• Analyse current ways of working and document process dependencies.
• Identify process gaps, risks, inefficiencies and documentation opportunities.
• Capture and document current-state processes in a clear and consistent format.

Skills

Process mapping

Stakeholder interviewing

Workshop facilitation

Documentation

End-to-end processes

SOP development

Tools

Microsoft Visio

Microsoft Office

Microsoft Teams

SharePoint

Documentation tools

Job description

Business Analyst (Contract) Outside IR35 2-Month Engagement

Overview

We are seeking an experienced Business Analyst Contractor to support a short-term process discovery and documentation project. This assignment will focus on understanding, documenting and improving operational, digital and data-driven business processes within a complex organisation.

This is a hands-on role requiring an inquisitive and proactive individual who can quickly engage with stakeholders, extract knowledge, document current-state processes and produce clear, business-friendly artefacts.

The successful candidate will investigate existing ways of working, document end-to-end processes, create process maps and Standard Operating Procedures (SOPs), and translate complex operational and technical information into accessible documentation.

Contract Details

• Contract Length: 2 months
• Engagement: Outside IR35
• Location: Fully Remote (occasional UK office visits may be required)
• Start Date: Immediate / ASAP
• Day Rate: Competitive

Key Responsibilities

Process Discovery & Analysis

• Lead discovery activities to understand existing business processes, procedures and system interactions.
• Conduct stakeholder interviews, workshops and knowledge-gathering sessions.
• Analyse current ways of working and document process dependencies.
• Identify process gaps, risks, inefficiencies and documentation opportunities.
• Capture and document current-state processes in a clear and consistent format.

Process Mapping & Documentation

• Produce Level 1, Level 2 and Level 3 process maps.
• Create Standard Operating Procedures (SOPs), work instructions and process documentation.
• Develop process flows, decision trees and governance artefacts where required.
• Ensure documentation supports long-term knowledge retention and operational consistency.
• Translate technical concepts into business-friendly documentation.

Stakeholder Engagement

• Facilitate workshops and playback sessions with business and technical stakeholders.
• Challenge and validate requirements to ensure documented processes accurately reflect reality.
• Build strong relationships across multiple teams and functions.
• Secure stakeholder review and approval of deliverables.

Delivery

• Manage multiple deliverables within a fast-paced environment.
• Deliver high-quality outputs with strong attention to detail.
• Work independently while maintaining regular communication with programme leadership.
• Incorporate feedback and finalise documentation within agreed timescales.

Essential Skills & Experience

• Proven experience as a Business Analyst delivering process discovery and documentation projects.
• Strong process mapping experience using Visio or equivalent tools.
• Experience creating SOPs, operational procedures and business documentation.
• Excellent requirements gathering and stakeholder interviewing skills.
• Ability to document end-to-end business processes, controls and exception handling procedures.
• Strong workshop facilitation experience.
• Experience translating technical information into clear business language.
• Ability to work autonomously and rapidly get up to speed in new environments.
• Excellent communication and stakeholder management skills.

Desirable Experience

• Utilities, energy, water or other regulated industry experience.
• Knowledge of BPMN and process modelling methodologies.
• Experience documenting data flows, governance and operational controls.
• Understanding of ITIL environments and service management processes.
• Experience supporting digital transformation or operational improvement initiatives.
• Previous consultancy or contractor experience.

Technical Skills

Essential

• Microsoft Visio (or equivalent process mapping tools)
• Microsoft Office Suite
• Microsoft Teams
• SharePoint
• Documentation and collaboration platforms