Business Analyst

HMRC; Leeds; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Civil Service Pension

Flexible & Hybrid Working

25 days leave

Job summary

HM Revenue and Customs (HMRC) is seeking a Business Analyst to join the Business Analysis Practice within the Chief Digital Product Office (CDPO). You'll work in agile, multidisciplinary teams to support the delivery of high-quality analysis across multiple business areas, helping shape services that impact millions.

You'll align with the Government Digital and Data Profession Capability Framework, apply BA standards, and collaborate with stakeholders to gather requirements and run workshops.

Qualifications

• Experience as a Business Analyst or similar analytical role.
• Experience gathering and documenting requirements.
• Familiarity with agile or digital delivery environments.

Responsibilities

• Support planning and execution of business analysis activities across projects.
• Apply BA Practice standards and methodologies to deliver consistent outcomes.
• Identify and define business problems and opportunities through evidence-based analysis.
• Work as part of a delivery/scrum team throughout the delivery lifecycle.

Skills

Strong analytical

Stakeholder engagement

Agile environments

Communication

Job description

About the job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking to grow your career in business analysis and contribute to meaningful digital transformation?

We're seeking Business Analysts to join HMRC's Business Analysis Practice within the Chief Digital Product Office (CDPO). You'll work in agile, multidisciplinary teams to support the delivery of high-quality analysis across one or more business areas, helping shape services that impact millions.

Job description

This role aligns with the Business Analyst profile within the Government Digital and Data Profession Capability Framework.

For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window)

The BA Practice oversees multiple business areas within CDPO, which include:

• Business Tax
• Personal Tax
• Customer Engagement
• Finance & Corporate Services
• Response, Exceptions & Analytics
• Security and Resilience Portfolio
• Valuation Office

Business Analysis Delivery:

• Support the planning and execution of business analysis activities across projects.
• Apply BA Practice standards and methodologies to deliver consistent outcomes.
• Identify and define business problems and opportunities through evidence-based analysis.
• Work as part of a delivery/scrum team throughout the delivery lifecycle.

Stakeholder Engagement & Collaboration:

• Engage with stakeholders to gather, validate, and document requirements.
• Facilitate workshops and interviews to support analysis activities.
• Communicate findings clearly to both technical and non-technical audiences.

Practice Contribution:

• Contribute to the development of the BA Practice by sharing insights and learning.
• Champion the value of business analysis across your team and wider organisation.

Person specification

Skills & Abilities:

• Strong analytical and problem-solving skills.
• Effective stakeholder engagement and communication abilities.
• Ability to work collaboratively in agile environments.
• Organised and able to manage competing priorities.

Communication:

• Clear and concise written and verbal communication.
• Ability to present information in a structured and accessible way.
• Active listening and interpersonal skills.

Values & Behaviours:

• Committed to continuous learning and improvement.
• Inclusive and collaborative working style.
• Demonstrates integrity and a user-focused mindset.

Essential Criteria

• Experience working as a Business Analyst or in a similar analytical role.
• Ability to work across business and technical domains to support delivery.
• Experience gathering and documenting requirements.
• Familiarity with agile or digital delivery environments.

Desirable Criteria

• Exposure to public sector or government environments.
• Participation in BA communities or forums.
• Experience supporting or mentoring peers or junior colleagues.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa . click apply for full job details