Case Manager (Targeted Interception)

HM Revenue and Customs; Manchester; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

British Civil Service Pension

Flexible working / Hybrid options

Career development

Job summary

HM Revenue and Customs invites applications for a Case Manager role within the Fraud Investigation Service. You will guide covert operations, manage TI product analyses, and lead multidisciplinary teams to disrupt serious organised crime.

The role demands high integrity, rapid decision-making and close collaboration with law enforcement partners. Successful candidates will hold recognised Counter Fraud qualifications, PIP2 status, and be prepared for intensive training and DV clearance

Qualifications

• Experience analysing multiple data sources to inform decisions.
• Ability to handle sensitive information and maintain discretion.
• Strong written and verbal communication in high-pressure environments.

Responsibilities

• Define and lead Sensitive Collection strategy.
• Direct TI operations and analyst teams.
• Disseminate live intelligence to support investigations.
• Draft warrants and maintain professional documentation.
• Support training and development of colleagues.

Skills

Problem solving

Decision making

Stakeholder liaison

Verbal & written comms

Education

BTEC/CFPAB Counter Fraud (Intelligence)

PIP2 Investigator accreditation

Counter Fraud qualifications (RIS)

Tools

None

Job description

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front‑line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This is a business‑critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRC’s Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals’ communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRC’s Serious Fraud and Tactical Priorities.

HMRC’s Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRC’s most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime.

HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation.

Job description

Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes?

• Are you a self‑motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities?

• Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you?

If so, this might be the role for you!

Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly.

The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom.

Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations.

You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond.

Person specification

The responsibilities of Case Managers will include but are not restricted to:

• Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements.
• Proactively leading the development of the Targeted Intercept operation.
• Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate.
• Ongoing management of threat and risks related to collected intelligence.
• Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell.
• Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy.
• Drafting warrants and other documentation to a professional standard.
• Providing support to colleagues and new entrants in support of their training and professional development.

Additionally, it would be desirable if applicants have:

• Sound management skills;
• Possess high levels of self‑motivation;
• Good interpersonal skills to work effectively with cross government colleagues;
• Good verbal and written communication skills;
• A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods.

Essential Criteria:

• BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation)
• BTEC level 3 Advanced Diploma in Enforcement (Intelligence)
• BTEC level 4 in Counter Fraud Intelligence Specialist
• Level 4 Diploma - Accredited Counter‑Fraud Manager
• Level 4 Diploma - Accredited Counter‑Fraud Specialist/Officer
• University of Portsmouth CFPAB Accredited Counter Fraud Specialist
• University of Northumbria CFPAB Accredited Counter Fraud Specialist
• University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS)
• University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS)
• PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period.
• Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA).
• If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations.
• Successful candidates with PIP2 status, will still be required to complete HMRC’s core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel.

Additionally, applicants must have:

• Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision.

Additional Information - PIP2

PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification.

The Accelerated Pathway is an intensive 4‑week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day‑one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances.

Additional Security Information

This role requires the successful candidates to hold or be willing to hold Developed vetting (DV) Clearance and enhanced checks.

CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns.

Psychological Resilience Assessment

Successful applicants must be prepared to undertake a Psychological Resilience Assessment, consisting of an online personality and cognitive ability psychometric test and a face‑to‑face psychological interview with a qualified psychological practitioner. These are an integral aspect of the assessment process and are designed to ascertain suitability and assess psychological resilience to meet the requirements of this demanding role. If successful in being appointed, you will be required to attend and engage fully in annual psychological well‑being and resilience support.

Training

Authorised Officer Course is required. All appointments will be subject to the successful completion of a pass or fail six‑month training assessment period (TAP).
FIS CODE (Sensitive Collection) will invest in you by providing a bespoke Fundamentals training course consisting of a mixture of online and classroom‑based training that will take place in London, Manchester and Kent with the remaining time spent training in post with an allocated mentor.

This training is unique to SC and will be supported by experienced managers, trainers and mentors to provide the candidates with every opportunity to develop and upskill in this exciting and sensitive work area.

Personal continuous development and upskilling will be provided after successful completion of the TAP.
Failure to meet the required standards for the TAP will result in appointment to this role being ended and consideration of redeployment into an alternative role. This may result in the removal of the Flexibility Payment (FPs) paid in respect of Case Manager role. Where it is not possible to redeploy the candidate into an alternative role, the candidate may be assigned to the HMRC Redeployment Register.

Candidates appointed on promotion who do not successfully complete the TAP will revert to their previous substantive grade and the respective HMRC pay scale for this grade. Where any FPs are removed, jobholders will not be entitled to a Period of Adjustment (POA), but they will receive 56 days’ notice in writing of the cessation of the allowance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Additional Information - Working Patterns

All part time working patterns will be considered, however due to the nature of the role and close and regular working on specific operations a “regular” pattern would be beneficial to the business and staff member to ensure they remain effective in the role. Feedback from previous part‑time working demonstrates that colleagues working patterns with longer periods of absence find it difficult to maintain understanding and effectiveness in the role.

That said, all requests for part time and part year working will be considered and accommodated where possible, where the request meets business requirements.

This role requires all duties to be conducted from the office. The role can only be conducted from the Tier 3 secure areas in Manchester and Stratford Regional Centres. There is no access to the required systems outside of these locations. Therefore, the role requires office attendance 5 days a week including some weekends.

The only duties which can be conducted remotely are corporate requirements (mandatory learning, completing hours recording, reading emails etc.). This accounts for a very small proportion of working time, the rest of which must be conducted in the office.

Qualifications

Applicants must be accredited Government Counter Fraud Professionals holding one or more of the following qualifications:
BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation)
BTEC level 3 Advanced Diploma in Enforcement (Intelligence)
BTEC level 4 in Counter Fraud Intelligence Specialist
Level 4 Diploma - Accredited Counter‑Fraud Manager
Level 4 Diploma - Accredited Counter‑Fraud Specialist/Officer
University of Portsmouth CFPAB Accredited Counter Fraud Specialist
University of Northumbria CFPAB Accredited Counter Fraud Specialist
University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS)
University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS)
PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Questions based on an example of how you have analysed/used multiple datasets to arrive at an informed conclusion to make an informed decision.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting. People working with government assets must complete baseline personnel security standard checks.