Business Analyst

Phoenix Software; Pocklington; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Phoenix Software in the United Kingdom is hiring a Business Analyst to join the Systems Development team within the ITAM & FinOps division. This role will focus on identifying, analysing and documenting business and system requirements to support the development and enhancement of License Dashboard systems and customer-facing platforms.

You will act as a key link between customers, business stakeholders and technical delivery teams, helping to ensure solutions are clearly defined and aligned to

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Good organisational and time-management skills.
• Ability to translate technical concepts for non-technical readers.
• Experience gathering requirements through workshops/interviews.

Responsibilities

• Act as a liaison between business teams, management and software delivery teams.
• Support development and maintenance of product roadmaps.
• Gather requirements via workshops, interviews, surveys and analysis.
• Identify opportunities to improve processes and systems.
• Create functional specifications, user stories, workflows and maps.
• Ensure requirements are defined, documented and approved.
• Communicate progress to stakeholders throughout the lifecycle.
• Collaborate with internal teams and external vendors for development and testing.
• Support adoption of new systems through documentation and engagement.

Skills

Stakeholder management

Communication

Analytical thinking

Documentation

Time management

Requirements gathering

Job description

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies.

We are now hiring a Business Analyst to join our Systems Development team within the ITAM & FinOps division. This role will focus on identifying, analysing and documenting business and system requirements to support the development and enhancement of License Dashboard systems and customer-facing platforms.

You will act as a key link between customers, business stakeholders and technical delivery teams, helping to ensure solutions are clearly defined, accurately documented and aligned to business goals. This is a great opportunity to play an active role in shaping products and services that support both customer outcomes and operational excellence.

What will you be doing?

• Act as a liaison between business teams, management and software delivery teams.
• Work with product stakeholders to support the development and maintenance of product roadmaps.
• Collaborate with customers and stakeholders to gather requirements through workshops, interviews, surveys and analysis.
• Identify opportunities to improve business processes, systems and ways of working.
• Analyse information and recommend solutions that improve efficiency and support business decision-making.
• Create functional specifications, user stories, workflows and process maps.
• Ensure requirements are clearly defined, documented and approved by stakeholders.
• Act as a point of reference for queries relating to product development and implementation.
• Communicate progress and updates to stakeholders throughout the development lifecycle.
• Work with internal teams and external vendors to ensure resources are available for development and testing activities.
• Support the adoption of new systems and processes through documentation, demonstrations and stakeholder engagement.
• Take ownership of assigned tasks and contribute to successful project and product delivery.
• Participate in Agile ceremonies, including daily stand-ups.
• Support continuous improvement initiatives across systems, products and processes.

What are we looking for?

• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.
• Strong analytical and problem-solving skills with the ability to interpret complex information.
• High attention to detail and a structured approach to documentation and analysis.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Ability to translate technical concepts into clear and accessible language.
• Proactive and collaborative mindset, with the confidence to work independently when required.
• Adaptable and resilient in a fast-paced environment.
• Commercial awareness and a focus on improving business outcomes.
• Strong stakeholder management skills and the ability to build effective working relationships.

Experience & Qualifications:

• 2-3 years’ experience working in a Business Analyst or similar role.
• Experience working within software development lifecycle methodologies.
• Experience working within Agile environments desirable.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working?

Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews?

Following a screen with the Recruitment Team, you can expect a two-stage interview process - one online and one in-person.

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, research suggests many women and underrepresented groups don’t apply unless they meet every requirement. Even if you don’t tick every box above, we encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be.