Business Analyst

WMJobs; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Contributory pension

Staff benefits scheme

Flexible working

Annual leave 31 days

LGPS enrolment

Job summary

Herefordshire Council is seeking an experienced Business Analyst (Adult Social Care Mosaic) to support the ASC Reporting Team in developing and maintaining Mosaic and related case management systems. This hybrid role focuses on delivering statutory services and improving data quality.

You will gather requirements, map processes, and work with managers, IT colleagues and system suppliers to ensure systems meet operational and regulatory needs, including training and testing.

Qualifications

• Strong business analysis and process mapping skills.
• Experience of case management systems, ideally Mosaic.
• Knowledge of Adult Social Care services and statutory requirements.
• Excellent analytical, problem-solving and stakeholder management skills.
• The ability to communicate complex information to both technical and non-technical audiences.

Responsibilities

• Gather and analyse business requirements.
• Support system enhancements.
• Improve processes and data quality.
• Ensure our systems meet operational, reporting and regulatory needs.
• Support inspections, statutory reporting, user training and system testing.

Skills

Business analysis

Process mapping

Stakeholder management

Analytical thinking

Tools

Mosaic

Job description

Herefordshire Council

Job Title: Business Analyst (Adult Social Care Systems - Mosaic)

Hours: 37 hours

Salary: HC08 £37,563 - £42,123 per annum

Contract: Fixed Term for 12 months (with a view to go permanent)

Location: Plough Lane / Hybrid Working

Closing date: 24/09/2026

The Role

Are you an experienced Business Analyst looking to make a real difference in Adult Social Care?

We are seeking a motivated and analytical Business Analyst to join our ASC Reporting Team, at Herefordshire Council, supporting the development, maintenance and continuous improvement of Mosaic and associated case management systems. This is a business-critical role that directly supports the delivery of statutory Adult Social Care services.

Working closely with operational managers, practitioners, IT colleagues and system suppliers, you will gather and analyse business requirements, support system enhancements, improve processes and data quality, and ensure our systems meet operational, reporting and regulatory needs. You will also play a key role in supporting inspections, statutory reporting, user training and system testing.

What will you be doing?

• Strong business analysis and process mapping skills.
• Experience of case management systems, ideally Mosaic.
• Knowledge of Adult Social Care services and statutory requirements.
• Excellent analytical, problem-solving and stakeholder management skills.
• The ability to communicate complex information to both technical and non-technical audiences.
• This is an exciting opportunity to help shape and improve systems that support frontline services and improve outcomes for residents.

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

Why Choose Us?

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.

Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Don’t meet all parts of the job description?

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.

• Salary range of £37,563 - £42,123 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.