Business Analyst

Deloitte - Recruitment; Greater London; Hybrid; GBP 83,000 - 138,000; Full time

Job summary

Deloitte is seeking a Business Analyst in London for the CLIENT AI Programme, delivering business analysis to support key AI workstreams. The role is hybrid with 2-3 days onsite and starts in November 2026, offering engagement across senior stakeholders and delivery teams in a regulated environment.

You will elicit requirements, define use cases and acceptance criteria, model current and future processes, and contribute to designing ethical AI guardrails and measurable outcomes.

Qualifications

• Substantial business analysis experience across the end-to-end project lifecycle.
• Able to manage uncertain or difficult environments, providing challenge as and when required.
• Skilled at facilitation, challenging business SMEs to describe As-Is states, and To-Be business processes.
• Strong written and oral communication skills to translate requirements into functional outcomes.
• Experience defining business requirements for AI-enabled solutions and AI use cases.

Responsibilities

• Elicit requirements, document use cases and acceptance criteria, model as-is and to-be states, identify risks and issues.
• Design goal-driven, autonomous AI systems through user stories and process divi- sions for AI agents.
• Define ethics, guardrails and validation frameworks for autonomous decision making.
• Define fairness criteria and monitor biases and demographic parity in outputs.
• Collaborate with product managers, technologists and delivery teams to shape and implement AI-enabled capabilities.

Skills

Business analysis

Stakeholder management

Facilitation

Communication

Analytical thinking

Problem solving

AI knowledge

Requirements gathering

End-to-end delivery

Regulated environment

Job description

Job Description

Role: Business Analyst

Location: London - Hybrid – 2-3 days onsite

Start Date: November 2026

End Date: 6-9 months

Daily Rate: Inside IR35

Payroll provider – Rockford Payroll Info for Contingent Workers – Rockford Pay

This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients.

The Role

Deloitte requires a Business Analyst required to deliver on key elements of the CLIENT AI Programme. The individual will be working in a programme structure and be responsible for business analysis to support the delivery of the key outcomes in one of the AI programme workstreams. Significant business analysis experience is essential, and the person will ideally have worked in a complex, regulated environment, working closely with senior level business stakeholders, as well as product-based technology delivery teams. Experience in defining and implementing AI, and specifically Agentic AI is highly desirable.

Key Responsibilities

• The individual will be required to elicit requirements, document use cases and acceptance criteria, process model the as-is and to-be states, identify and raise risks, issues and contribute towards their mitigation, and manage various levels of business and technical stakeholders.
• Design goal-driven, autonomous AI systems through the creation of reactive, prompt-based, and human dependent user stories. Break messy human workflows into logical, measurable sequences that AI agents can reliably execute. Design human-in-the-loop, decision threshold, trigger point and sage override paths.
• Design ethical, transparent guardrails and validation frameworks for autonomous decision making. Evaluate potential harms, social impacts and vulnerable groups.
• Define fairness requirements, measurable criteria for bias mitigation and demographic parity, and monitor evolving output biases over time.

Experience & Skills Required

• Substantial business analysis experience across the end-to-end project lifecycle within a structured environment, providing Business Analyst services to complex projects and programmes, or as part of a Business Analysis team on highly complex programmes
• Able to manage uncertain or difficult environments, providing challenge as and when required.
• Skilled at facilitation, challenging business SMEs to describe As-Is states, and To-Be business processes.
• Skilled at leveraging excellent written and oral communication skills to assure a clear translation of business requirements into functional outcomes.
• Possess strong business acumen, able to quickly pick up the content and business knowledge required, supporting the business through the requirements gathering, design and testing phases.
• Innovative thinker, challenging existing processes and seeking innovative solutions to business problems.
• Ability to translate policies and standards into a format whereby they can be reflected in processes, procedures and technical tools. Desirable
• Technical expertise in implementing Agentic AI
• Experience in business architecture, wider business design functions or service design/transition.
• Experience defining business requirements for AI-enabled solutions, including AI use cases, user stories, acceptance criteria and measurable business outcomes.
• Understanding of AI governance, responsible AI principles, and the ability to translate policy, risk and control requirements into practical business and delivery requirements.
• Ability to define requirements for human-in-the-loop controls, decision thresholds, escalation routes, override mechanisms and validation points for AI-enabled processes.
• Experience working with product managers, technologists, data specialists and delivery teams to shape, refine and implement AI-enabled business capabilities.
• Experience contributing to fairness, bias mitigation, transparency or assurance requirements for AI-enabled solutions, including consideration of potential harms and impacts on vulnerable groups.