Business Analyst - Ai Programme

Deloitte - Recruitment; Greater London; Hybrid; GBP 77,000 - 100,000; Full time

Job summary

Deloitte Operations is seeking an experienced Business Analyst to support the CLIENT AI Programme, operating within a hybrid London setup. You will collaborate with senior business stakeholders and technology delivery teams to shape AI-enabled capabilities, define use cases, user stories and measurable outcomes for autonomous AI initiatives.

The role requires strong business analysis experience in regulated settings, adept communication, and an innovative mindset to drive ethical and

Qualifications

• Substantial business analysis experience across end-to-end lifecycle within a structured environment.
• Experience supporting complex projects or programmes, or within a BA team on complex initiatives.
• Ability to manage uncertain environments and challenge where needed.
• Strong facilitation skills to challenge SMEs on As-Is and To-Be processes.
• Excellent written and verbal communication translating business requirements into outcomes.
• Strong business acumen and rapid domain knowledge building.
• Innovative mindset focusing on process improvement and problem solving.
• Ability to translate policies into practical processes and tools.
• Experience implementing Agentic AI and AI-enabled solutions.
• Experience defining AI governance, fairness and bias mitigation requirements.

Responsibilities

• Elicit requirements, document use cases and acceptance criteria, and model as-is and to-be processes.
• Identify risks and issues and contribute to mitigation planning.
• Manage relationships with business and technical stakeholders at multiple levels.
• Design autonomous AI system interactions with human-in-the-loop prompts and user stories.
• Break complex workflows into sequences executable by AI agents.
• Define decision thresholds, override paths and validation points.
• Design guardrails for ethical, transparent AI decision making.
• Evaluate potential harms and impacts on vulnerable groups.
• Define fairness criteria and track bias mitigation over time.
• Monitor evolving output biases in AI-enabled solutions.

Skills

Business analysis

Stakeholder management

AI & Agentic AI

Requirements gathering

User stories & acceptance criteria

Process modelling

Governance & responsible AI

Communication

Job description

Location: London (Hybrid – 2-3 days onsite)

Start Date: November 2026

End Date: 6 months initially, with likely extension

Daily Rate: Competitive, Inside IR35

Payroll Provider: Rockford Payroll

This is an exciting opportunity to join Deloitte Operations on an engagement with one of our clients.

The Role

Deloitte is seeking an experienced Business Analyst to support key elements of the CLIENT AI Programme. Working within a programme structure, you will be responsible for business analysis activities that enable delivery of critical outcomes across one of the AI workstreams.

We are looking for someone with substantial business analysis experience, ideally gained in a complex, regulated environment, and with strong experience working alongside senior business stakeholders and product-based technology delivery teams. Experience in defining and implementing AI solutions, particularly Agentic AI, is highly desirable.

Key Responsibilities

• Elicit requirements, document use cases and acceptance criteria, and process model the as-is and to-be states.
  
• Identify and raise risks and issues, and contribute to mitigation planning.
  
• Manage relationships with business and technical stakeholders at multiple levels.
  
• Design goal-driven, autonomous AI systems through reactive, prompt-based and human-dependent user stories.
  
• Break complex human workflows into logical, measurable sequences that AI agents can reliably execute.
  
• Design human-in-the-loop, decision threshold, trigger point and safe override paths.
  
• Design ethical, transparent guardrails and validation frameworks for autonomous decision making.
  
• Evaluate potential harms, social impacts and vulnerable groups.
  
• Define fairness requirements, measurable criteria for bias mitigation and demographic parity.
  
• Monitor evolving output biases over time.
  

Experience & Skills Required

• Substantial business analysis experience across the end-to-end project lifecycle within a structured environment.
  
• Experience supporting complex projects and programmes, or working within a Business Analysis team on highly complex initiatives.
  
• Ability to manage uncertain or difficult environments and provide challenge where required.
  
• Strong facilitation skills, including the ability to challenge SMEs on As-Is and To-Be processes.
  
• Excellent written and verbal communication skills, with the ability to translate business requirements into functional outcomes.
  
• Strong business acumen and the ability to quickly build knowledge of the business and subject matter.
  
• Innovative mindset, with a focus on improving processes and solving business problems.
  
• Ability to translate policies and standards into practical processes, procedures and technical tools.
  
• Technical expertise in implementing Agentic AI.
  
• Experience defining business requirements for AI-enabled solutions, including use cases, user stories, acceptance criteria and measurable outcomes.
  
• Understanding of AI governance and responsible AI principles.
  
• Ability to translate policy, risk and control requirements into practical delivery requirements.
  
• Experience defining human-in-the-loop controls, decision thresholds, escalation routes, override mechanisms and validation points.
  
• Experience working with product managers, technologists, data specialists and delivery teams to shape AI-enabled capabilities.
  
• Experience contributing to fairness, bias mitigation, transparency or assurance requirements for AI-enabled solutions.
  

Interested?

If you are a skilled Business Analyst with experience in complex environments and a passion for AI-enabled transformation, we would love to hear from you.