Business Analyst

Europa Worldwide Group; Dartford; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave

Enhanced family leave Pay

Benefits portal and exclusive deals

Wellbeing programme

Referral rewards

Strong work-life balance

Recognition programs

Job summary

Europa Worldwide Group is seeking a Business Analyst to join the Customs team. You will break down requirements, map processes and support projects from idea through delivery, collaborating with developers, testers and stakeholders.

You'll help define priorities with the Development Manager and shape systems that drive real improvements in operations, reflecting the company’s growth and customer focus.

Qualifications

• Experience working as a Business Analyst within software development, desirable within Logistics or Customs.
• Ability to gather requirements and translate them into clear actions for developers and testers.
• Strong communication and stakeholder management skills.

Responsibilities

• Build a strong understanding of Europa’s systems and business processes to support solution design.
• Gather, clarify and refine business requirements for new software and system changes.
• Collaborate with developers and testers to ensure solutions meet business needs.
• Create test cases and acceptance criteria for backlog items.
• Support defect triage and management, and participate in agile ceremonies.

Skills

Business analysis

Requirements gathering

Agile methodologies

Stakeholder management

Process mapping

Testing

Job description

Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.

With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.

If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.

We are looking for

We’re looking for a Business Analyst to join our Customs team and help turn operational needs into effective software solutions. Working closely with developers, testers and stakeholders, you’ll break down requirements into clear actions, map processes and support projects from initial ideas through to delivery. You’ll also work with the Development Manager to agree priorities and timelines, playing a key role in shaping systems that make a real difference.

What can we offer in return?

• Competitive salary depending on experience
• Hybrid, 5 days flex
• Generous Time Off: Benefit from 25 days of annual leave.
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards: Generous referral bonus when you refer a friend to work with us!
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing:

• Build a strong understanding of Europa’s systems, business areas and working practices to support effective solution design.
• Gather, clarify and refine business requirements for new software and system changes.
• Work with stakeholders to analyse needs, define scope and turn requirements into clear solutions.
• Collaborate closely with developers and software testers to ensure solutions meet business requirements.
• Create test cases and acceptance criteria for backlog items.
• Support defect triage and management, working with testers to achieve the right outcomes.
• Take an active role in daily stand-ups, planning meetings, showcases and retrospectives.
• Use Agile principles to improve team collaboration, communication and development processes.

Our Ideal Person:

• Experience working as a Business Analyst within software development, desirable within Logistics or Customs.
• Strong analytical and problem-solving skills, with the ability to turn complex needs into clear actions.
• Confident gathering requirements and mapping business processes.
• Excellent communication and stakeholder management skills.
• A collaborative approach and confidence working with developers, testers and operational teams.
• Strong attention to detail and a focus on delivering high-quality solutions.
• Good organisation skills, with the ability to manage priorities and meet deadlines.
• Knowledge of Agile ways of working and a positive approach to continuous improvement.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Talent Team. Please do not submit speculative CV’S to our Talent Team, Colleagues, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.