Business Advisor

British Business Bank plc; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave

15% employer pension contribution

Flexible working

Cycle to work scheme

Healthcare cash plan

Life assurance

Paid volunteering days

Maternity/Paternity/Adoption leave

Job summary

British Business Bank plc is seeking a Business Advisor to support Start Up Loans customers in a hybrid role based in Sheffield and London. You will review loan applications, provide decisions and feedback, and help the wider team deliver a positive customer experience.

The six‑month tenure offers a busy, impactful environment with coaching and process improvements. You will work closely with the Delivery Manager to balance queues and targets, using your lending knowledge and strong analytical

Qualifications

• Review loan applications and make approvals in line with scheme rules, credit requirements and risk procedures.
• Provide clear feedback on applications and help colleagues resolve queries.
• Support the end-to-end customer journey with accurate information and timely decisions.

Responsibilities

• Balance caseloads and oversee team queues with delivery managers.
• Coach colleagues through one-to-one sessions and peer learning.
• Identify pain points and contribute to process improvements.

Skills

Lending knowledge

Analytical mindset

Clear communication

Tools

Microsoft Word

Microsoft Excel

Job description

Business Advisor

Application Deadline: 16 September 2026

Department: Products

Employment Type: Fixed Term Contract

Location: Sheffield

Compensation: £25,000 - £35,000 / year

Description

Business Advisor

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £32,500 (Sheffield) / £35,000 (London) depending on experience

Closing Date: 16 September 2026

• 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
• 15% employer pension contribution, discretionary bonus scheme
• Flexible working, cycle to work scheme, healthcare cash plan and life assurance
• Paid voluntary days, maternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

Are you interested in using your lending knowledge to support customers, colleagues and continuous improvement? This six-month opportunity within the Start Up Loans Hub will allow you to contribute to fair, well-informed lending decisions while helping the wider team deliver a positive customer experience.

You will review loan applications and complete approvals in line with scheme rules, credit requirements and risk and compliance procedures. You will provide clear feedback on applications, help colleagues resolve queries and ensure that decisions are supported by accurate and relevant information.

You will work with the Delivery Manager to oversee team queues, balance caseloads and contribute to monthly targets through application reviews. You will also support colleagues through one-to-one coaching, peer learning and the sharing of good practice. Your insight will help identify pain points, improve processes and contribute to the end-to-end customer journey.

To be successful, you will communicate clearly in writing and verbally, make considered decisions and manage competing priorities. You will be comfortable working independently and collaboratively, providing constructive feedback and adapting your approach when circumstances change. You will have experience of delivering customer service, working towards agreed outcomes and contributing to improvements. You possess a strong analytical mindset with a proven ability to break down complex problems and find practical solutions.

Knowledge of KYC and AML procedures, Start Up Loans credit policies or loan underwriting would be beneficial. You should also be comfortable using Microsoft Word and Excel.

This is an opportunity to broaden your experience, support the development of others and contribute to an inclusive, customer-focused team over a six-month period.

Key Benefits

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more