Business Advisor

British Business Bank; Sheffield; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave

Cycle to work scheme

Healthcare cash plan

Group Income Protection and life cover

Paid volunteering days

Job summary

British Business Bank is seeking a candidate for a six-month opportunity within the Start Up Loans Hub, focused on lending decisions and customer service. The role requires reviewing loan applications, providing feedback, and supporting the team to improve processes.

The successful candidate will have lending knowledge, strong analytical skills, and experience delivering customer service, with the ability to balance priorities in a collaborative environment.

Qualifications

• Experience delivering customer service and informing decisions.
• Knowledge of KYC/AML procedures would be beneficial.
• Ability to review applications and provide clear feedback.

Responsibilities

• Review loan applications and approve in line with scheme rules and risk procedures.
• Provide clear feedback and resolve queries for colleagues and applicants.
• Support the team through coaching, peer learning and sharing good practice.

Skills

Lending knowledge

Analytical thinking

Customer service

Communication skills

Tools

Microsoft Word

Excel

Job description

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £32,500 (Sheffield) / £35,000 (London) depending on experience

THE ROLE

Are you interested in using your lending knowledge to support customers, colleagues and continuous improvement? This six-month opportunity within the Start Up Loans Hub will allow you to contribute to fair, well-informed lending decisions while helping the wider team deliver a positive customer experience.

You will review loan applications and complete approvals in line with scheme rules, credit requirements and risk and compliance procedures. You will provide clear feedback on applications, help colleagues resolve queries and ensure that decisions are supported by accurate and relevant information.

You will work with the Delivery Manager to oversee team queues, balance caseloads and contribute to monthly targets through application reviews. You will also support colleagues through one-to-one coaching, peer learning and the sharing of good practice. Your insight will help identify pain points, improve processes and contribute to the end-to-end customer journey.

To be successful, you will communicate clearly in writing and verbally, make considered decisions and manage competing priorities. You will be comfortable working independently and collaboratively, providing constructive feedback and adapting your approach when circumstances change. You will have experience of delivering customer service, working towards agreed outcomes and contributing to improvements. You possess a strong analytical mindset with a proven ability to break down complex problems and find practical solutions.

Knowledge of KYC and AML procedures, Start Up Loans credit policies or loan underwriting would be beneficial. You should also be comfortable using Microsoft Word and Excel.

This is an opportunity to broaden your experience, support the development of others and contribute to an inclusive, customer-focused team over a six-month period.

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more