Business Administrator (Day)

TN United Kingdom; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Business Administrator to join their dynamic care team in Leeds. This role involves maintaining professional interactions with residents and families while supporting the Care Manager in daily operations. The ideal candidate will possess exceptional interpersonal skills and proficiency in computer applications, ensuring smooth administrative processes. With a focus on confidentiality and a genuine interest in the care environment, this position offers a rewarding opportunity to make a meaningful impact while enjoying excellent benefits and development opportunities.

Benefits

Simply Health – company-funded cashback

Early Pay – access to earned pay

Benefits platform – discounts

Exclusive Tastecard discount

Free criminal record checks

Pension Scheme with Nest

Cycle to work scheme

Service recognition

Training and development opportunities

Discounted gym membership

Qualifications

• Experience in administration with excellent communication skills.
• Ability to manage pressure and prioritize tasks effectively.

Responsibilities

• Assist the Care Manager with daily operations and inquiries.
• Handle resident payments and maintain accurate records.
• Support end-to-end recruitment processes and staff induction.

Skills

Interpersonal Skills

Organizational Skills

Computer Proficiency (Word, Excel)

Time Management

Basic Payroll Knowledge

Job description

Social Network Login/Join

Please note this role is not eligible for sponsorship, and we can only consider applications from candidates with a valid right to work in the UK.

If you are an experienced Administrator with excellent communication skills, a bubbly personality, warmth, and professionalism, and you want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and will have some contact with residents, family members, and visitors. Maintaining a friendly and professional manner during interactions is essential.

It is crucial to always observe confidentiality regarding residents, the Home, and staff, both in and out of the working environment.

Responsibilities:

1. Work closely with the Care Manager, assisting with any arising matters, maintaining continuity in daily operations in the Manager's absence, and keeping the Manager informed of relevant information.
2. Handle all enquiries effectively from residents, Head Office, Social Services, Regulators, sales representatives, and other outside agencies.
3. Issue Offer of Acceptance letters and contracts to new residents/families and attach them to the system.
4. Complete the Residents’ Monthly Audit accurately and within the specified timeframe to ensure correct billing.
5. Record all received payments appropriately and communicate information to Head Office staff.
6. Assist with the care and safekeeping of residents' personal property and the Home's assets.
7. Maintain the Home’s Petty Cash alongside the Home Manager.
8. Record all purchases made with the company credit card, collate receipts and authorizations upon statement receipt, and return documentation to Head Office within the required timeframe.
9. Type letters and other documents at the request of the Care Manager.
10. Assist in addressing relatives', residents', and staff complaints, seeking the Care Manager’s assistance when needed.
11. Assist with end-to-end recruitment processes.
12. Support the induction of new staff members, ensuring they are welcomed into the team, and inform the People Champions of new hires and offers made.
13. Assist with HR processes such as managing absence reports, updating records related to sickness, holidays, and ensuring disclosure and right-to-work information is current.
14. Work accurately to meet deadlines for daily, weekly, and monthly tasks and reports for the home and Head Office.
15. Maintain good housekeeping of all systems, ensuring current status updates for E-Learning, DBS, Careblox, and Income Processing.
16. Archive relevant documentation in accordance with company policies and procedures.

Knowledge and Experience Required:

• Exceptional interpersonal skills
• Proficiency in computer use, specifically Word, Excel, and email
• Good organizational skills and the ability to manage time and workload effectively in a fast-paced environment
• Basic knowledge of payroll and financial processes
• Ability to manage pressure, prioritize tasks, and communicate effectively at all levels
• Genuine interest in working in a care environment

Working with us offers excellent rewards and benefits, including:

• Simply Health – company-funded cashback for prescriptions, optical, dental costs, 24/7 virtual GP access, and more for you and up to 4 children*
• Early Pay – access to earned pay before payday
• Benefits platform – discounts across retailers, leisure, hospitality, etc.
• Exclusive Tastecard discount – up to 50% off dining out
• Free criminal record checks
• Pension Scheme with Nest
• Cycle to work scheme**
• Service recognition
• Training and development opportunities
• Employee Assistance Programme
• Discounted gym membership

If this role sounds perfect for you and you'd like to work for a forward-thinking employer, apply now to send your details to our Talent team!

*Benefits require completing a 12-week probationary period before access.

**Benefit subject to deductions so that colleagues do not fall below the National Living Wage.