Business Administrator Apprentice

ELLIA Home Help; Stroud; On-site; GBP 12,000 - 18,000; Part time

Job summary

Ellia is seeking an organised apprentice to join our Stroud office, handling enquiries and client calls, updating our client management system, and coordinating with local government agencies. This fixed-term apprenticeship (Level 3) runs for about 1 year 3 months, with a 9:30am–3:30pm weekday schedule and no evenings or weekends.

A permanent role may follow as the service grows. The training will cover administration, customer care, and office processes, with real responsibility from day one as

Qualifications

• GCSE English minimum grade C/4
• GCSE Maths minimum grade C/4
• Business administrator Level 3 apprenticeship required

Responsibilities

• Answering incoming calls from clients, families and new enquiries, taking clear messages and passing urgent matters to the right person.
• Making changes to client visit schedules in our client management system and keeping client records accurate and up to date.
• Managing our enquiry pipeline: logging new enquiries, following them up and making sure nothing is missed.
• Writing and sending letters and emails to local authority contacts, community organisations and referral partners.
• Making outbound calls to potential clients and partner organisations to introduce our services.
• Visiting community centres, GP surgeries, libraries and local groups to build relationships.
• Preparing documents, reports and spreadsheets, and helping to keep our filing and record keeping in good order.
• Supporting the team with general office administration and helping to improve the way we do things.

Job description

Introduction

Join a growing Stroud based community support service and become the organised heart of our office. You will handle enquiries and client calls, keep our systems up to date and work with local government agencies. Real responsibility from day one, a supportive small team, and a level 3 qualification at the end.

About the Employer

Ellia is a Stroud based community support service. We support people to stay independent and comfortable in their own homes through cleaning, decluttering, housekeeping, gardening and companionship. We now support around 65 households across Gloucestershire and are growing steadily, with our team of local support workers at the centre of everything we do. We are a small, close business where everyone's work is visible and everyone's ideas are heard. We believe good support starts with treating people, both clients and staff, as individuals.

What You'll Do

• Answering incoming calls from clients, families and new enquiries, taking clear messages and passing urgent matters to the right person
• Making changes to client visit schedules in our client management system and keeping client records accurate and up to date
• Managing our enquiry pipeline: logging new enquiries, following them up and making sure nothing is missed
• Writing and sending letters and emails to local authority contacts, community organisations and referral partners
• Making outbound calls to potential clients and partner organisations to introduce our services
• Visiting community centres, GP surgeries, libraries and local groups to build relationships
• Preparing documents, reports and spreadsheets, and helping to keep our filing and record keeping in good order
• Supporting the team with general office administration and helping to improve the way we do things

Training Outcome

On successful completion there is a permanent role available for the right person. As Ellia grows, this role could develop into Care Coordinator, managing schedules and client relationships across the whole service, or into a business development or office management role. Some of our team also move into support work or take further qualifications in leadership and management.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Non judgemental
• Patience
• Comfortable with face to face

Qualifications

• Desired - GCSE - English - Minimum Grade C or 4
• Desired - GCSE - Maths - Minimum Grade C or 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.30am to 3.30pm, with a 30 minute break. Occasional flexibility needed for community events or drop offs. No evenings or weekends.

Expected Duration: 1 Year 3 Months

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED