Business Administrator Apprentice

Aaron Services part of the Sureserve Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company that has been a trusted name in heating services for over 38 years. This exciting opportunity as a contract administrator offers a chance to engage with customers while ensuring high standards of service delivery. You will be part of a dedicated team, learning and growing in a supportive environment. With a focus on professional development, you will attend Boston College for additional training and achieve a Level 3 Business Administrator qualification. If you are passionate about customer service and eager to develop your skills, this role is perfect for you.

Qualifications

• Experience in customer service and communication is essential.
• Completion of Level 3 Business Administrator qualification required.

Responsibilities

• Handle customer communications and scheduling with professionalism.
• Complete paperwork and tasks in compliance with company procedures.

Skills

Customer Service

Communication

Time Management

Attention to Detail

Health & Safety Compliance

Education

Level 3 Business Administrator qualification

Tools

Electronic Documentation Systems

Job description

With over 38 years of successful delivery experience in the domestic and commercial markets, you can trust Aaron Services with all your heating needs. We are experts in providing planned, responsive maintenance, capital programmes, and wider support services to over 180,000 homes and businesses across the UK. Aaron Services is a national company that offers a local service with our network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients. Our dedicated 24/7 in-house delivery teams are ready to rapidly respond to any issue. Qualified in all fuel types, including gas, oil, solid fuel, and renewable technologies; complemented by a team of electricians and multi-skilled tradespeople, we provide whole-service solutions tailored to individual client requirements. At Aaron Services, we are determined to provide the best service to all our partners while maintaining an attractive price proposition and adding value for all our contracts. This is illustrated by our continued growth, award nominations, and success, but above all, our contract retention rates.

Job Responsibilities:

• Full-time contract administrator roles, work schedulers & planners.
• Communicate with customers in a professional manner, transferring to the correct team, arranging appointments, ensuring high levels of customer service in accordance with Service Level Agreements.
• Drive your own learning, maintaining personal and professional development to meet the changing demands of the job, ensuring college requirements are fulfilled and attend additional internal training sessions including Toolbox Talks and meetings.
• Complete allocated works in conjunction with, and adhering to all Company Procedures, Legislation, and processes under guidance from mentor administrators where appropriate.
• Complete consistent, high-quality work and display a professional attitude, encouraging good relationships with all stakeholders.
• Adhere to Company Procedures and Legislation relating to Health & Safety, ensuring that our clients and residents are not placed at risk with the appropriate measures in place to protect them and the company.
• Complete the required paperwork (Electronically or Manually) for each task as per Company Procedures, complying with legislation where applicable.
• Complete weekly contracted hours according to the agreed shift pattern.
• Ensure compliance with all Company Standards, Policies, and Procedures.
• You will attend Boston College at least twice a month where you will receive one-to-one support from your assessor.
• On successful completion of the course, you will achieve a Level 3 Business Administrator qualification.

Working Hours: Monday - Friday, 8.00am - 5.00pm