Business Administration Manager

awepeople; Brighton; Hybrid; GBP 47,000 - 65,000; Full time

Benefits offered by this job

9-day fortnight

270 hours annual leave

Pension scheme (9-13%)

Maternity/Paternity Leave

Career development funding

Employee Assistance Programme

Life Assurance

Discounts

Special Leave Policy

Job summary

AWE is seeking a Business Administration Manager to lead a critical service function, ensuring efficient delivery of administrative support aligned with SLAs and customer needs. You will drive performance, resource planning and capability development while guiding the transition toward trusted professional partnership.

The role offers hybrid working with a 9-day fortnight, generous leave and a strong pension, plus opportunities to shape operations and customer outcomes across the organisation.

Qualifications

• Proven leadership and capability development experience.
• Strong stakeholder management and relationship-building skills.
• Data-informed decision-making and service improvement mindset.
• Resilience and adaptability in a changing environment.

Responsibilities

• Lead the delivery of Business Administration services aligned to needs, SLAs and organisational priorities.
• Develop team capability, resilience and future workforce readiness.
• Manage resources, performance, risks and competing priorities across the service.
• Use performance insight and management information to drive decision-making and improvement.
• Build strong relationships with customers and stakeholders.
• Lead service improvement and transformation initiatives that enhance customer outcomes.
• Support governance, assurance and control activities that maintain service quality and effectiveness.
• Contribute to the wider development of Business Administration services and professional standards.

Skills

Leadership experience

Stakeholder management

Communication and influencing

Data-driven decision making

Job description

Business Administration Manager

Location: RG7 4PR , located between Reading and Basingstoke, wi th free onsite parking . You may be required to work from other AWE sites when required.

Package: £ 46 , 500 - £ 65 , 000 (depending on your suitability, qualifications, and level of experience)

Working Pattern: AWE operates a 9-day work ing fortnight, with every other Friday as a non-working day . This role is eligible for hybrid working, meaning employees typically spend three days on site in a long week and two days on site in a short week . We support flexible working where possible, including part-time and varied working hours, so please let us know if you would like us to consider an alternative working arrangement when you apply.

Let us introduce the role

Business Administration at AWE is evolving, and we are looking for an experienced and motivated leader to manage a Business Administration service function and help develop a high-performing, customer-focused team.

As a Business Administration Manager , you will lead a critical service function, ensuring services are delivered efficiently, consistently and in line with customer needs, Service Level Agreements (SLAs) and organisational priorities. You will be responsible for service performance, resource planning, continuous improvement and capability development, while helping drive the transition from transactional support to trusted professional partnership.

This is a fantastic opportunity to influence how Business Administration is delivered, enhance customer outcomes, and play a key role in driving operational excellence across AWE.

What you'll do:

• Lead the delivery of Business Administration services aligned to busines s needs, SLAs and organisational priorities.
• Develop team capability, resilience and future workforce readiness.
• Manage resources, performance, risks and competing priorities across the service.
• Use performance insight and management information to drive decision-making and improvement.
• Build strong relationships with customers and stakeholders.
• Lead service improvement and transformation initiatives that enhance customer outcomes.
• Support governance, assurance and control activities that maintain service quality and effectiveness.
• Contribute to the wider development of Business Administration services and professional standards.

What you'll bring:

• Proven leadership and capability development experience.
• Strong stakeholder management and relationship-building skills.
• Sound judgement and confident decision-making.
• customer-focused approach and commitment to continuous improvement.
• The ability to use data and insight to drive performance and service outcomes.
• Resilience and adaptability in a changing environment.
• Excellent communication, influencing and problem-solving skills.
• A passion for developing professional support services and creating measurable customer value .

Essential Experience

• Leading and developing teams within a business support, service or operational environment.
• Managing performance against targets, K ey P erf ormance I ndi c ators (KPI s) or SLAs.
• Allocating resources and balancing competing priorities.
• Using performance data to inform decisions and improve outcomes.
• Managing risk, resolving complex issues and maintaining service delivery.
• Building effective customer and stakeholder relationships.
• Leading change , service improvement or transformation initiatives.

Some reasons we think you'll love it here:

AWE has wide range of benefits to suit you. These include:

• 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
• Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
• Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
• Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
• Employee Assistance Programme and Occupational Health Services.
• Life Assurance (4 x annual salary).
• Discounts - access to savings on a wide range of everyday spending.
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.

The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.

Next steps:

Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your