Business Administration Manager

AWE plc; Old Warren; Hybrid; GBP 47,000 - 65,000; Full time

Benefits offered by this job

9-day working fortnight

Pension scheme (9-13% of pay)

270 hours annual leave

Family-friendly policies

Professional development funding

Employee Assistance Programme

Job summary

AWE is seeking a Business Administration Manager to lead a critical service function, ensuring efficient delivery aligned with SLAs and organisational priorities. You will drive performance, transform services, and develop a high-performing, customer-focused team.

In this role you will steer governance and control activities, manage resources and risks, and use data-driven insights to improve outcomes. Hybrid work, with on-site days and a strong focus on professional development and customer

Qualifications

• Proven leadership and capability development experience.
• Strong stakeholder management and relationship-building skills.
• Sound judgement and confident decision-making.
• Customer-focused approach and commitment to continuous improvement.
• Ability to use data and insight to drive performance and outcomes.
• Resilience and adaptability in a changing environment.
• Excellent communication, influencing and problem-solving skills.
• Passion for developing professional support services and measurable customer value.

Responsibilities

• Lead the delivery of Business Administration services aligned to business needs, SLAs and priorities.
• Develop team capability, resilience and workforce readiness.
• Manage resources, performance, risks and competing priorities.
• Use performance insight to drive decision-making and improvement.
• Build strong relationships with customers and stakeholders.
• Lead service improvement and transformation initiatives.
• Support governance, assurance and control activities.
• Contribute to development of Business Administration services and professional standards.

Skills

Leadership

Stakeholder management

Decision-making

Customer-focused

Data-driven insight

Communication & influencing

Change management

Problem solving

Job description

As a Business Administration Manager, you will lead a critical service function, ensuring services are delivered efficiently, consistently and in line with customer needs, Service Level Agreements (SLAs) and organisational priorities. You will be responsible for service performance, resource planning, continuous improvement and capability development, while helping drive the transition from transactional support to trusted professional partnership. This is a fantastic opportunity to influence how Business Administration is delivered, enhance customer outcomes, and play a key role in driving operational excellence across AWE.

What you'll do:

• Lead the delivery of Business Administration services aligned to business needs, SLAs and organisational priorities.
• Develop team capability, resilience and future workforce readiness.
• Manage resources, performance, risks and competing priorities across the service.
• Use performance insight and management information to drive decision-making and improvement.
• Build strong relationships with customers and stakeholders.
• Lead service improvement and transformation initiatives that enhance customer outcomes.
• Support governance, assurance and control activities that maintain service quality and effectiveness.
• Contribute to the wider development of Business Administration services and professional standards.
  Business Administration at AWE is evolving, and we are looking for an experienced and motivated leader to manage a Business Administration service function and help develop a high-performing, customer-focused team., We’re looking for a service-focused leader who can combine operational excellence with strategic thinking and who is passionate about shaping the future of Business Administration.

What you'll bring:

• Proven leadership and capability development experience.
• Strong stakeholder management and relationship-building skills.
• Sound judgement and confident decision-making.
• customer-focused approach and commitment to continuous improvement.
• The ability to use data and insight to drive performance and service outcomes.
• Resilience and adaptability in a changing environment.
• Excellent communication, influencing and problem-solving skills.
• A passion for developing professional support services and creating measurable customer value.

Essential Experience

• Leading and developing teams within a business support, service or operational environment.
• Managing performance against targets, Key Performance Indicators (KPIs) or SLAs.
• Allocating resources and balancing competing priorities.
• Using performance data to inform decisions and improve outcomes.
• Managing risk, resolving complex issues and maintaining service delivery.
• Building effective customer and stakeholder relationships.
• Leading change, service improvement or transformation initiatives.
  Package: £46,500 - £65,000 (depending on your suitability, qualifications, and level of experience)

Working Pattern: AWE operates a 9-day working fortnight, with every other Friday as a non-working day. This role is eligible for hybrid working, meaning employees typically spend three days on site in a long week and two days on site in a short week. We support flexible working where possible, including part-time and varied working hours. Let us introduce the role, AWE has wide range of benefits to suit you. These include:

• 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave.
• Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
• Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
• Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
• Employee Assistance Programme and Occupational Health Services.
• Life Assurance (4 x annual salary).
• Discounts - access to savings on a wide range of everyday spending.
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.