Business Administration Leader: Drive Service Excellence

Atomic Weapons Establishment; Reading; Hybrid; GBP 47,000 - 65,000; Full time

Benefits offered by this job

9-day working fortnight

270 hours annual leave

Pension scheme 9–13%

Professional development funding

Employee Assistance Programme

Job summary

Atomic Weapons Establishment is seeking an experienced Business Administration Manager to lead a critical service function, delivering efficient, customer-focused support in line with SLAs and priorities. You will drive performance, governance and capability development while transitioning to trusted professional partnerships.

You will oversee resource planning, continuous improvement and service transformation to enhance customer outcomes and operational excellence across AWE.

Qualifications

• Proven leadership and capability development experience.
• Strong stakeholder management and relationship-building skills.
• Sound judgement and confident decision-making.
• Customer-focused approach and commitment to continuous improvement.

Responsibilities

• Lead the delivery of Business Administration services aligned to business needs, SLAs and organisational priorities.
• Develop team capability, resilience and future workforce readiness.
• Manage resources, performance, risks and competing priorities across the service.
• Use performance insight and management information to drive decision-making and improvement.
• Build strong relationships with customers and stakeholders.
• Lead service improvement and transformation initiatives that enhance customer outcomes.
• Support governance, assurance and control activities that maintain service quality and effectiveness.
• Contribute to the wider development of Business Administration services and professional standards.

Skills

Leadership

Stakeholder management

Judgement

Customer focus

Data-driven

Resilience

Communication

Professional development

Job description

Atomic Weapons Establishment is seeking an experienced Business Administration Manager to lead a critical service function, delivering efficient, customer-focused support in line with SLAs and priorities. You will drive performance, governance and capability development while transitioning to trusted professional partnerships.

You will oversee resource planning, continuous improvement and service transformation to enhance customer outcomes and operational excellence across AWE.