Business Administration Apprentice - Management Informations Systems

Oaklands College; St Albans; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

On-site gym access (St Albans)

Cycle to Work Scheme

Generous holiday allowance

Staff development opportunities

Mental Health and Wellbeing Support

Employee Assistance Programme

Eye Care Voucher Scheme

Job summary

Oaklands College is seeking a motivated Business Administration Apprentice to join the MIS team. You will gain hands-on experience in data management, funding and compliance, while working towards an apprenticeship qualification.

You will support learner information processes, reporting, and estates administration in a busy Further Education setting, developing core business admin skills with MIS tools and Microsoft 365.

Qualifications

• GCSE English and Maths at the required level, or willingness to work towards the required standard as part of the apprenticeship.
• Eligibility to undertake the relevant apprenticeship programme.
• Desirable: Previous administration experience within a Further Education environment.

Responsibilities

• Support accurate entry, maintenance and updating of learner information on College systems.
• Assist in checking learner records for completeness and accuracy.
• Carry out routine data quality checks and report discrepancies.
• Support processing of enrolment, curriculum and learner documentation.
• Maintain organised electronic records and filing systems.
• Assist with spreadsheet work including data entry, validation and reconciliation in Excel.
• Support administrative activities related to statutory returns and funding data submissions.
• Develop understanding of the ILR and its role in FE funding and compliance.

Skills

Strong communication

Attention to detail

MS Office / MS 365

Organisational skills

Willingness to learn

Team player

Confidential information handling

Education

GCSE English and Maths

Tools

Microsoft Excel

Microsoft Word

Outlook

Microsoft Teams

Job description

Business Administration Apprentice – Management Information Systems (MIS)

Kickstart your career in data, administration and education support.

An exciting opportunity has arisen at Oaklands College for a motivated and detail-oriented Business Administration Apprentice to join our Management Information Systems (MIS) team. This is an excellent opportunity to gain valuable workplace experience while working towards a recognised apprenticeship qualification.

Working within a busy Further Education environment, you will play an important role in supporting the accuracy and integrity of learner information and administrative processes across the College. You will gain hands-on experience with data management, funding and compliance processes, and develop the knowledge, skills and behaviours required for a successful career in business administration.

Your Day-to-Day Impact

As a Business Administration Apprentice, you will become an integral member of the MIS team, supporting a range of administrative and data-related activities that help ensure the smooth operation of the College.

MIS and Data Administration

• Support the accurate entry, maintenance and updating of learner information on College systems.
• Assist in checking learner records for completeness and accuracy.
• Carry out routine data quality checks and report discrepancies to appropriate colleagues.
• Support the processing of enrolment, curriculum and learner documentation.
• Maintain organised electronic records and filing systems.
• Assist with spreadsheet work, including data entry, validation and reconciliation using Microsoft Excel.
• Support administrative activities associated with statutory returns and funding data submissions.
• Develop an understanding of the Individualised Learner Record (ILR) and its importance within Further Education funding and compliance.

Administrative Support

• Provide general administrative support to the MIS team.
• Monitor shared mailboxes and assist with responding to routine enquiries.
• Prepare documents, spreadsheets, reports and other business information.
• Maintain accurate electronic filing and record-keeping systems.
• Assist with scanning, checking and organising documentation.
• Support meetings through preparation of materials, note-taking and action tracking where required.

Customer Service and Communication

• Respond professionally and courteously to enquiries from staff and stakeholders.
• Liaise with curriculum, admissions, apprenticeships and learner support teams.
• Communicate effectively via email, telephone, Microsoft Teams and face-to-face interactions.
• Build positive working relationships across the organisation.
• Escalate complex or sensitive queries to appropriate members of the MIS team.

Data Protection and Compliance

• Handle confidential and personal information securely and professionally.
• Follow College policies relating to information security, confidentiality and data protection.
• Develop an understanding of UK GDPR and its application within education settings.
• Follow established MIS procedures and maintain accurate records and evidence.
• Support the team with internal checks, audits and compliance activities where appropriate.

Apprenticeship Development

• Complete all required learning and development activities.
• Attend apprenticeship training sessions, reviews and assessments.
• Maintain evidence of learning and professional development.
• Apply new knowledge and skills to your day-to-day work.
• Develop confidence using MIS systems, Microsoft 365 applications and business administration processes.
• Take on increasing responsibility as your experience and competence develop.
• Work towards successful completion of the apprenticeship standard and end‑point assessment.

Skills and Attributes

We are looking for someone who has:

• Good written and verbal communication skills.
• Strong attention to detail and an interest in working accurately with information and data.
• Basic knowledge of Microsoft Office and Microsoft 365 applications, particularly Excel, Word and Outlook.
• Good organisational skills and the ability to manage competing priorities.
• The ability to follow procedures and instructions accurately.
• A willingness to learn new systems, processes and ways of working.
• The ability to work effectively as part of a team.
• A professional and responsible approach to handling confidential information.

Essential Criteria

• GCSE English and Maths at the appropriate level, or willingness to work towards the required standard as part of the apprenticeship.
• Eligibility to undertake the relevant apprenticeship programme.

Desirable Criteria

• Previous administration experience within a Further Education environment.

Your Future Starts at Oaklands

At Oaklands College, we are committed to supporting your development, wellbeing and career progression. As an apprentice, you will join a supportive environment where learning and personal growth are actively encouraged.

Benefits Include:

• Free access to our on-site gym at the St Albans campus (time restrictions may apply)
• Financial wellbeing support and staff discounts
• Cycle to Work Scheme
• Generous holiday allowance
• Ongoing training and professional development opportunities
• Staff Development Days and Awards
• Mental Health and Wellbeing Support
• Employee Assistance Programme
• Mental Health Peer Supporters
• Eye Care Voucher Scheme