Learner Engagement Executive - Professional Training

Oaklands College; Smallford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

30 days holiday

LGPS pension

CPD opportunities

Free onsite parking

Onsite gym

Cycle to Work

Eye care vouchers

Employee Assistance Programme

Mental health support

Staff development days

Annual awards

Job summary

Oaklands College is seeking a passionate Learner Engagement Executive – Professional Training to support adult learners from first enquiry through to successful completion. You will guide learners, coordinate enrolments, and ensure compliance with funding and audit requirements, while building strong relationships with partners and employers.

You will work within the Professional Training team to widen participation, monitor learner progress, and provide pastoral support, with a focus on

Qualifications

• Experience managing learner enrolments and acting as the primary contact for learners throughout their journey.
• Experience supporting educational or training provision, ideally including learner record management and funding returns.
• Experience delivering excellent customer service and learner support.

Responsibilities

• Lead the coordination and management of learner enrolments, ensuring applications and onboarding are completed efficiently and in line with funding rules.
• Maintain accurate learner records and support funding returns and audit readiness.
• Build relationships with learners, employers, referral partners, and internal teams to widen participation and provide ongoing support.

Skills

Learner engagement

Customer service

Communication

Organisation

Adaptability

Digital tools

Tools

CRM systems

Microsoft Teams

MS Office

Job description

Ready to be the driving force behind learner success?

An exciting opportunity has arisen at Oaklands College for a passionate and proactive Learner Engagement Executive – Professional Training to support adult learners from their first enquiry through to successful completion of their learning journey. You’ll be at the forefront of an exciting phase of growth within our Professional Training provision, helping individuals access life-changing opportunities to develop their skills, achieve qualifications, and progress towards brighter futures.

This is a highly rewarding role where you will combine exceptional customer service, learner engagement, stakeholder management, and compliance expertise to ensure learners receive outstanding support from enrolment through to achievement. Working closely with referral partners, employers, and internal teams, you will play a vital role in expanding access to professional training opportunities across Hertfordshire.

Your Day to Day Impact

As a Learner Engagement Executive – Professional Training, you will take ownership of the learner journey, ensuring every prospective learner receives a high-quality and responsive experience from their first interaction with Oaklands through to successful programme completion. You will provide advice and guidance to individuals exploring professional training opportunities, helping them identify the most suitable programme to meet their personal and career aspirations.

You will lead the coordination and management of learner enrolments, ensuring applications and onboarding processes are completed efficiently, accurately, and in line with funding and audit requirements. Your attention to detail will be critical in maintaining compliant learner records and supporting robust funding returns.

Managing a caseload of learners throughout their programme will be a key element of your role. You will build meaningful relationships with learners, providing ongoing guidance, encouragement, and pastoral support to help them overcome barriers and remain engaged throughout their learning journey. This support may continue beyond programme completion to help learners achieve positive outcomes.

Building and maintaining strong relationships with external stakeholders will be central to your success. You will work closely with Jobcentre Plus, charities, third-sector organisations, employers, and other referral partners to identify potential learners and promote Oaklands Professional Training provision across Hertfordshire. Through networking, outreach activities, and partnership development, you will help generate learner referrals and widen participation.

You will also play an important role in maintaining accurate records, monitoring learner engagement, managing enrolment trackers and dedicated mailboxes, and ensuring all funding evidence and compliance documentation is collected, maintained, and submitted within required timescales.

Working collaboratively with colleagues across the Professional Training team, you will contribute to a culture of continuous improvement while ensuring that safeguarding, equality, diversity, inclusion, and learner wellbeing remain at the heart of everything you do.

Is This You?

Experience

• Experience managing learner enrolments and acting as the primary contact for learners throughout their journey.

• Experience supporting educational or training provision, ideally including learner record management and funding returns.

• Experience delivering excellent customer service and learner support.

Communication

• Confident communicator who can build strong relationships with learners, employers, referral partners, and colleagues.

• Able to adapt communication styles to suit different audiences and situations.

Organisation

• Highly organised with the ability to manage multiple priorities and large volumes of learner documentation.

• Strong attention to detail with a commitment to maintaining accurate and compliant records.

Learner Focus

• Passionate about supporting learners to achieve their goals and create positive outcomes.

• Able to provide supportive, learner-centred guidance throughout the learning journey.

Adaptability

• Flexible and solutions-focused, able to respond positively to changing priorities and stakeholder needs.

• A proactive individual who continually seeks opportunities to improve outcomes and ways of working.

Digital Skills

• Excellent IT skills including Microsoft Teams, Microsoft Office applications, CRM systems, and digital learner management processes.

Safeguarding & Inclusion

• Committed to safeguarding learners and promoting equality, diversity, inclusion, and positive learner experiences.

Your Future Starts at Oaklands

At Oaklands, we care about your wellbeing and development. That’s why we offer a comprehensive benefits package designed to support your health, happiness, and success — all within a welcoming, inclusive, and values-driven work environment where your contribution truly matters.

Here’s what you can look forward to:

• Generous holiday allowance – 30 days plus bank holidays

• Local Government Pension Scheme with excellent employer contributions

• Continuous Professional Development (CPD) and free Adult Community Learning courses

• Free onsite permit parking

• Access to our onsite gym and discounted wellness treatments

• Cycle to Work Scheme and discounted travel through the UNO Bus Scheme

• Eye care vouchers

• Employee Assistance Programme offering advice and support

• Mental health and wellbeing support, including peer supporters

• Staff Development Days and annual awards celebrating your achievements

Oaklands College is proud to be a Disability Confident Employer, and we actively welcome applicants from all backgrounds. Oaklands College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff, stakeholders, and partners to share this commitment.