Business Administration Apprentice – London

Mercer & Hole Chartered Accountants; Greater London; On-site; GBP 12,000 - 16,000; Full time

Job summary

Mercer & Hole Chartered Accountants in London are seeking a motivated Business Administration Apprentice to support our administration team and reception. You will learn to manage diaries, prepare correspondence, onboard clients, and handle document filing using our software systems, while delivering excellent client service.

This apprenticeship offers hands-on experience across our firm’s functions, with emphasis on organisation, IT literacy, and professional communication.

Qualifications

• 5 GCSEs at grade A-C including Maths and English.
• Three years work experience with at least 1 year full-time – office preferred.
• Excellent written, oral communication and interpersonal skills.

Responsibilities

• Manage diaries, meetings, and catering arrangements.
• Draft correspondence from templates and complete client onboarding.
• File accounts and confirmation statements using software.
• Prepare Excel workbooks and maintain technical resources.
• Coordinate training, events, and marketing/charity activities.
• Answer calls and greet visitors professionally.
• Handle mail, manage client records, and maintain document security.

Skills

MS Office

Communication

Organisational skills

Reception experience

Education

5 GCSEs A-C including Maths & English

Tools

Excel

PowerPoint

Job description

Business Administration Apprentice – London

About us

Mercer & Hole is a Top 50 accountancy practice, which has recently celebrated its 120-year anniversary. We remain independent with 28 partners and approximately 300 employees across our four offices. We provide comprehensive accounting, tax, and advisory services to a diverse clientele. Mercer & Hole are proud to be certified in the top 100 Great Place To Work®.

Mercer & Hole pride themselves on developing people in a variety of professions such as in audit and tax. Given the continuing advance of technology, we are now looking to our administrative teams to find ways of developing their roles in supporting our business with our various evolving technology packages, providing exceptional client service and superb administration.

We are looking to enhance our administration team in London, as such we seek a motivated and organised individual – with a minimum three years work experience with at least one year being full time (ideally within an office environment), to join our established London administration team. This role will provide the opportunity to support our business functions and experience varied tasks across the firm focusing on reception and administration.This is an excellent opportunity to enhance hands‑on experience in a professional office environment. You will be encouraged to learn grow and develop by supporting the day‑to‑day administrative functions of the business, developing key skills in communication, organisation, IT systems, and client service.

Main function of job:

We are looking for a motivated and organised individual who can deliver exceptional administration support and reception services to our London team and clients.

Administrative Support:

• Manage diaries, meetings, and catering arrangements
• Draft correspondence from templates
• Complete client onboarding and compliance tasks
• File accounts and confirmation statements using software
• Prepare Excel workbooks and maintain technical resources
• Order stationery and support with the creation of partner reports
• Monitor emails and assist with communications
• Troubleshoot office equipment issues
• Coordinate training, events, and marketing/charity activities
• Liaise with Facilities on safety roles (Fire Officers/First Aiders)

Reception Support:

• Answer calls and greet visitors professionally
• Handle incoming/outgoing mail (opening, scanning, franking)
• Manage client records, archives, and document security
• Provide refreshments for meetings
• Perform general reception tasks (couriers, orders, etc.)
• Assist with general admin across the office

Qualifications required:

• 5 GCSEs at grade A-C (including maths and english)

Experience required:

• Three years work experience with a minimum 1 year full time– Ideally in an office environment
• Excellent written, oral communication and interpersonal skills
• Able to deal confidently and effectively with internal and external clients
• Strong knowledge of MS suite software (Word, Outlook and PowerPoint)
• High level of attention to detail and organisation standards
• Demonstrated ability to be self‑reliant, proactive and use own initiative
• Proven ability to work effectively within a team
• Experience of dealing with people in a front facing role

As part of our culture, we take the time to review each application individually to reflect our values.

Mercer & Hole is committed to cultivating and preserving a culture of diversity, equity and inclusion (DEI). Our people are our most valuable asset. We bring our life experiences, knowledge, creativity, and talents together at Mercer & Hole making it a unique place to work where all can safely thrive.

Business Administration Apprentice – London

Experience

Minimum 5 GCSEs (grades A-C, including Maths and English). Minimum 1 years full time work experience