Business Administration Apprentice (Apprenticeship)

GetMyFirstJob Ltd; Stockport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics apprenticeship provider based in Stockport is offering a fantastic opportunity to begin a career in business administration and customer service. You will support day-to-day logistics operations and work towards a Level 3 Business Administrator qualification. The role includes coordinating shipments, managing customer bookings, and ensuring compliance with trade regulations. Ideal for an enthusiastic individual eager to develop their skills in a supportive environment.

Benefits

Competitive salary

Ongoing mentoring

Supportive team environment

Qualifications

• Enthusiastic and eager to learn about business administration and logistics.
• Confident using IT systems, particularly Microsoft Office.
• Previous experience in a customer-facing environment is beneficial.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Manage customer bookings and quotations.
• Coordinate with teams for on-time deliveries.
• Track and monitor shipments, providing updates.
• Prepare essential documentation for shipments.

Skills

Strong communication skills

Excellent organisation

Attention to detail

Proficiency in Microsoft Office

Interpersonal skills

Education

GCSEs in English and Maths

Job description

This is a fantastic opportunity for someone looking to start a career in business administration and customer service within a fast‑paced, professional environment. You’ll play a key role in supporting day‑to‑day logistics operations, communicating with clients, and ensuring smooth coordination across departments.

As part of this apprenticeship, you’ll gain hands‑on experience while working towards a Level 3 Business Administrator qualification, setting you up for a successful career in logistics, operations or business support.

Key Responsibilities

• Act as the main point of contact for customer enquiries regarding domestic and international freight forwarding.
• Manage customer bookings and quotations for air, ocean and road shipments.
• Coordinate with operations, warehouse and carrier teams to ensure on‑time deliveries.
• Track and monitor shipments, providing accurate updates to customers.
• Prepare and process essential documentation (bills of lading, commercial invoices, packing lists and customs paperwork).
• Handle service issues, claims and billing queries professionally and efficiently.
• Support credit requests and assist with invoice clarification.
• Maintain accurate customer and shipment records on internal systems.
• Build strong relationships with customers by delivering excellent service and clear communication.
• Ensure compliance with company policies and international trade regulations.
• Assist with general administrative tasks to support wider business operations.

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What We’re Looking For

• Enthusiastic, proactive and eager to learn about business administration and logistics.
• Strong communication and interpersonal skills.
• Excellent organisation and time management abilities.
• Good attention to detail and accuracy when handling data or documents.
• Confident using IT systems, including Microsoft Office (Word, Excel, Outlook).
• A positive attitude, with the ability to work well both independently and as part of a team.

Entry Requirements

GCSEs (or equivalent) in English and Maths at grade 4/C or above. Previous experience in an office or customer‑facing environment is beneficial but not essential.

Training & Development

You’ll complete the Level 3 Business Administrator Apprenticeship, combining on‑the‑job learning with structured study time. Throughout the programme, you’ll develop essential business, communication and organisational skills that are highly valued across all industries. Upon completion, you’ll be well positioned for career progression into roles such as Customer Service Executive, Logistics Coordinator, Office Administrator or Operations Assistant.

Why Join Us?

Gain a nationally recognised qualification while earning a competitive salary.
Develop practical business and customer service skills in a growing logistics organisation.
Receive ongoing mentoring and support from experienced professionals.
Work as part of a friendly, supportive team that values your growth and development.