Business Administration Apprentice

Inside Talent; Redditch; On-site; GBP 14,000 - 18,000; Full time

Job summary

Hatch Training is recruiting a Business Administration Apprentice for a personalised gift and e‑commerce company based in Redditch. The role offers broad experience across administration, customer service, sales, stock control, finance and general business operations while working towards a Level 3 Business Administrator Apprenticeship.

You will support customer enquiries, process orders, maintain records and assist with various admin tasks, gaining hands-on experience in a busy small team

Qualifications

• GCSEs English and Maths at grade 4/C or above
• Ability to provide evidence of qualifications
• Willingness to undertake Level 3 Business Administration Apprenticeship
• Must not already hold a Level 3 Business Administration qualification
• Right to Work in the UK

Responsibilities

• Process and manage customer orders from start to finish
• Respond to customer enquiries via email and telephone
• Use Photoshop to make basic amendments to designs and prepare customer orders
• Create and process shipping labels
• Update and maintain customer and order records
• Check stock levels and keep stock records up to date
• Create and update product listings
• Support website administration and keep information accurate
• Assist with supplier invoices and payments
• Generate basic sales and stock reports
• Carry out product research and gather information

Skills

Customer service

Organised

Communication

Multitasking

Education

GCSEs English & Maths (4/C+)

Right to Work in the UK

Tools

Photoshop

Job description

Hatch Training are recruiting a Business Administrator to support a personalised gift and e-commerce company based in Redditch.

This is a varied role offering the opportunity to gain hands‑on experience across administration, customer service, sales, stock control, finance and general business operations, while working towards a Level 3 Business Administrator Apprenticeship.

You will become an important part of the day‑to‑day running of the business, supporting with customer enquiries, processing orders, maintaining accurate records and assisting with a range of administrative tasks.

• Processing and managing customer orders from start to finish
• Responding to customer enquiries via email and telephone
• Using Photoshop to make basic amendments to designs and prepare customer orders
• Creating and processing shipping labels
• Updating and maintaining customer and order records
• Checking stock levels and keeping stock records up to date
• Creating and updating product listings
• Supporting with website administration and keeping information accurate
• Assisting with supplier invoices and payments
• Generating basic sales and stock reports
• Carrying out product research and gathering information

The Ideal Candidate

• An interest in design or experience using Photoshop would be beneficial, but is not essential.
• Organised and has good attention to detail
• Confident communicating with customers by phone and email
• Comfortable using computers and learning new systems
• Interested in developing a career in business administration
• Able to manage multiple tasks and prioritise their workload
• Friendly, professional and approachable
• Reliable and willing to learn
• Confident working independently as well as part of a small team
• Keen to get involved and understand how different areas of a business work

Current location – Redditch B98 8NG, due to move to Kings Norton in 6 month’s time - The successful candidate will live within a commutable distance from both of these areas.

The Apprenticeship

The successful applicant will be enrolled onto a Level 3 Business Administration Apprenticeship with Hatch Training.

The apprenticeship is 14 months long and you will gain key skills in business administration, including business fundamentals, compliance, communication and professional skills. You will attend remote Tutor-lead training sessions, and build skills in the workplace with guidance from your Support Coach.

To be eligible for the apprenticeship, the successful applicant must meet the below requirements:

Education

• GCSEs (or equivalent) in English and Maths at grade 4/C or above
• Ability to provide evidence of qualifications
• Willingness to undertake and complete the Level 3 Business Administrator Apprenticeship
• Must not already hold a Level 3 Business Administration qualification
• Must have the Right to Work in the UK

Personal Qualities

• Friendly and professional manner
• Reliable, punctual and well organised
• Positive attitude and willingness to learn
• Ability to work calmly in a busy environment
• Professional approach and respect for confidentiality

Job Overview

Job Title

Business Administration Apprentice

Job Type

Full-time, Temporary

Manufacturing and Production, Secretarial and Administration