Business Administration Apprentice

Mercer & Hole Chartered Accountants; Greater London; Hybrid; GBP 14,000 - 20,000; Full time

Job summary

Mercer & Hole Chartered Accountants in London is offering a Business Administration Apprentice position. This entry-level role focuses on front-desk reception and general administrative support within our London administration team while training towards the Level 3 Business Administration Apprenticeship.

The role covers reception tasks, diary management, onboarding, document handling and cross-functional admin across the firm, with opportunities to learn across business functions.

Qualifications

• Minimum 112 UCAS points (A Levels or equivalent, excluding EPQs).
• 5 GCSEs at grade A–C.
• Three years of work experience with at least 1 year full-time, ideally in an office environment.

Responsibilities

• Answer calls and greet visitors professionally.
• Manage diaries, meetings and catering arrangements.
• Draft correspondence from templates and handle client onboarding.
• File accounts and statements using software.
• Prepare Excel workbooks and maintain resources.
• Coordinate training, events and marketing/charity activities.

Skills

Communication

Interpersonal skills

Teamwork

Organisational skills

Education

UCAS points 112

5 GCSEs (A-C)

Office environment experience

Tools

MS Office (Word, Outlook, PowerPoint)

Job description

Business Administration Apprentice – London

About us

Mercer & Hole is a Top 50 accountancy practice, which has recently celebrated its 120-year anniversary. We remain independent with 28 partners and approximately 300 employees across our four offices. We provide comprehensive accounting, tax, and advisory services to a diverse clientele. Mercer & Hole are proud to be certified in the top 100 Great Place To Work®

We are recruiting a Business Administrator offering an Apprenticeship development pathway. As such we seek a motivated and organised individual – with a minimum three years work experience with at least one year being full time (ideally within an office environment), to join our established London administration team. This is an excellent opportunity to gain hands‑on experience in a professional office environment while working towards a nationally recognised qualification the Level 3 Business Administration Apprenticeship. This role will provide the opportunity to support our business functions and experience varied tasks across the firm focusing on reception and administration.

Main function of job:

This is a career entry level position, within our London administration team, supporting the day-today reception and administrative functions of the business.

Reception Support:

• Answer calls and greet visitors professionally
• Handle incoming/outgoing mail (opening, scanning, franking)
• Manage client records, archives, and document security
• Provide refreshments for meetings
• Perform general reception tasks (couriers, orders, etc.)
• Assist with general admin across the office

Administrative Support:

• Manage diaries, meetings, and catering arrangements
• Draft correspondence from templates
• Complete client onboarding and compliance tasks
• File accounts and confirmation statements using software
• Prepare Excel workbooks and maintain technical resources
• Order stationery and support with the creation of partner reports
• Monitor emails and assist with communications
• Troubleshoot office equipment issues
• Coordinate training, events, and marketing/charity activities
• Liaise with Facilities on safety roles (Fire Officers/First Aiders)

Qualifications required:

• Minimum 112 UCAS points - A Levels or equivalent (excluding EPQs)
• 5 GCSEs at grade A-C
• Three years work experience with a minimum 1 years full time – Ideally in an office environment

Experience required:

• Excellent written, oral communication and interpersonal skills
• Able to deal confidently and effectively with internal and external clients
• Strong knowledge of MS suite software (Word, Outlook and PowerPoint)
• High level of attention to detail and organisation standards
• Demonstrated ability to be self‑reliant, proactive and use own initiative
• Proven ability to work effectively within a team
• Experience of dealing with people in a front facing role

As part of our culture, we take the time to review each application individually to reflect our values.

Mercer & Hole is committed to cultivating and preserving a culture of diversity, equity and inclusion (DEI). Our people are our most valuable asset. We bring our life experiences, knowledge, creativity, and talents together at Mercer & Hole making it a unique place to work where all can safely thrive.

Business Administration Apprentice – London

Experience

Minimum 112 UCAS points which must comprise of at least 3 A-Levels or equivalent (excluding EPQs) and 5 GCSEs (grades A-C). Minimum 1 years full time work experience