Business Administration Apprentice

EMA Training Ltd; East Midlands; On-site; GBP 18,000 - 21,000; Full time

Job summary

EMA Training Ltd in the East Midlands is offering a hands-on opportunity across general administration, customer service and business support administration. This role provides a broad foundation in business administration operations and day-to-day office duties.

You will gain experience handling calls and emails, managing records, supporting document control, and assisting with data entry and reporting while collaborating with different teams.

Responsibilities

• Assist with day-to-day office administration tasks, including maintaining accurate records and filing systems
• Support internal teams with document control, compliance, and general office duties
• Handle incoming calls and emails professionally, directing queries as appropriate
• Help with the preparation and review of business documentation.
• Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions
• Process customer orders and monitor their progress through to delivery
• Provide regular updates to customers on order and shipment status as required
• Support the sales team in managing relationships and resolving complaints
• Participate in cross-departmental projects and meetings
• Support the implementation of business improvement initiatives
• Assist with data entry, reporting, and analysis as required

Job description

This role will support the smooth running of all business administration functions, gaining hands‑on experience across general administration and customer service. This role is designed to provide a broad foundation in business administration operations

General Administration

• Assist with day‑to‑day office administration tasks, including maintaining accurate records and filing
  systems
• Support internal teams with document control, compliance, and general office duties
• Handle incoming calls and emails professionally, directing queries as appropriate
• Help with the preparation and review of business documentation.

Customer Service Administration

• Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions
• Process customer orders and monitor their progress through to delivery
• Provide regular updates to customers on order and shipment status as required
• Support the sales team in managing relationships and resolving complaints

Business Support Administration

• Participate in cross‑departmental projects and meetings
• Support the implementation of business improvement initiatives
• Assist with data entry, reporting, and analysis as required