Business Admin Apprentice: Operations & Customer Support

EMA Training Ltd; East Midlands; On-site; GBP 18,000 - 21,000; Full time

Job summary

EMA Training Ltd in the East Midlands is offering a hands-on opportunity across general administration, customer service and business support administration. This role provides a broad foundation in business administration operations and day-to-day office duties.

You will gain experience handling calls and emails, managing records, supporting document control, and assisting with data entry and reporting while collaborating with different teams.

Responsibilities

• Assist with day-to-day office administration tasks, including maintaining accurate records and filing systems
• Support internal teams with document control, compliance, and general office duties
• Handle incoming calls and emails professionally, directing queries as appropriate
• Help with the preparation and review of business documentation.
• Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions
• Process customer orders and monitor their progress through to delivery
• Provide regular updates to customers on order and shipment status as required
• Support the sales team in managing relationships and resolving complaints
• Participate in cross-departmental projects and meetings
• Support the implementation of business improvement initiatives
• Assist with data entry, reporting, and analysis as required

Job description

EMA Training Ltd in the East Midlands is offering a hands-on opportunity across general administration, customer service and business support administration. This role provides a broad foundation in business administration operations and day-to-day office duties.

You will gain experience handling calls and emails, managing records, supporting document control, and assisting with data entry and reporting while collaborating with different teams.