Bus Station Supervisor

Cheshire East Council; Macclesfield; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Enhanced public pension

Enhanced annual leave

Purchase of annual leave

Full uniform and PPE

Enhanced DBS check

Training and support

Employee assistance programme

Green car salary sacrifice

White goods salary sacrifice

Cycle to Work scheme

Discounted gym membership

Job summary

Cheshire East Council is seeking a professional Bus Station Supervisor for Macclesfield Bus Station to ensure a safe, welcoming environment for passengers, operators, staff and visitors. You will be the on-site presence, monitoring operations, and maintaining health, safety and service standards daily.

The role focuses on supervising operations, coordinating with drivers, handling passenger enquiries and incidents, with a full-time 9am–5pm schedule at Macclesfield Bus Station.

Qualifications

• Operational health and safety knowledge, including evacuations and emergency procedures.
• Understanding of bus station operations and the importance of safe, well-managed facilities.
• Knowledge of bus timetables and general operational standards and procedures.
• Awareness of bus industry regulations, such as passenger capacity restrictions and service registrations.
• Ability to manage on-site issues calmly and professionally in a public-facing environment.
• Confidence dealing with passengers, operators and contractors, including handling enquiries and complaints.
• Strong observational skills with the ability to identify risks or issues and take appropriate action.
• A responsible, visible and proactive approach, with pride in maintaining a safe public space.

Responsibilities

• Oversee the safe, secure and effective operation of Macclesfield Bus Station daily.
• Carry out regular health and safety inspections to ensure fitness for purpose.
• Monitor bus movements, stands and layover areas, and liaise with drivers and inspectors.
• Respond to passenger enquiries and complaints and provide travel information.
• Identify and report issues related to facility condition or misuse.
• Coordinate with security and authorities during incidents as required.
• Serve as first point of contact for incidents and escalate to emergency services when needed.
• Work full-time 9am–5pm with duties described in the job description.

Skills

Health & safety

Bus station ops

Timetables knowledge

Regulations awareness

Public-facing calm

Passenger handling

Observation skills

Visible leadership

Job description

\"Being the visible presence that keeps passengers safe, informed and supported.\"

Cheshire East Council is seeking a professional and confident Bus Station Supervisor to oversee the day-to-day operation of Macclesfield Bus Station, ensuring it remains a safe, welcoming and well-managed environment for passengers, operators, staff and visitors.

This is a frontline supervisory role with real visibility and responsibility. You will act as the on-site presence for the bus station, monitoring operations, supporting passengers, liaising with bus operators and ensuring health, safety and customer service standards are consistently met.

Macclesfield Bus Station is a key transport facility for the town and wider area. Planned improvements to the site will take place in due course, and the postholder will play an important role in ensuring safe operation continues smoothly alongside this work. However, the primary focus of the role is the ongoing supervision and day-to-day management of the bus station.

About us

At Cheshire East Council we are resident and partner focused with a vision to enable prosperity and wellbeing for all. People really are at the heart of everything we do and that starts with our incredible workforce. We promote a culture of high performance where people can aspire, thrive and flourish, where we strive to deliver best value in everything we do. For us, success isn't just about what we achieve, but how we achieve it together. We promote curiosity, excellence, innovation and continuous improvement. We are values led and committed to wellbeing and inclusion for all, where our employees co-created our values of drive, integrity, respect and collaboration which inform all that we do. We are proud to work for Cheshire East Council and believe you would be too, so come and join us!

Join us on a meaningful journey at Cheshire East Council. Join a team that's compassionate, forward-thinking and deeply committed to making a difference. Our residents are at the heart of everything we do, and your role will be a key part of our transformation journey. This is your chance to be part of something meaningful where your ideas, energy and work can create real impact every day.

About the Role

As Bus Station Supervisor, you will be responsible for the safe, secure and effective operation of Macclesfield Bus Station on a daily basis. You will carry out regular health and safety inspections to ensure the premises remain fit for purpose and safe for use at all times. You'll monitor bus movements through the station, ensuring correct use of stands and layover areas, and liaise directly with bus drivers and inspectors regarding operational changes when required. You will be a visible and approachable presence on site, responding to passenger enquiries and complaints, providing travel information when requested, and ensuring public transport information is displayed to agreed standards. The role also includes identifying, recording and reporting issues relating to the condition or misuse of the facility, monitoring the behaviour of drivers, contractors and customers, and taking appropriate action where necessary. You will act as the first point of contact in the event of incidents, coordinating responses and escalating to emergency services or support teams when required. You will work closely with on-site security and report relevant incidents to the appropriate authorities. This post is based full-time at Macclesfield Bus Station, with working hours expected to be 9am to 5pm. A full list of responsibilities can be found in the attached job description.

About you

• Operational health and safety knowledge, including evacuations and emergency procedures
• Understanding of bus station operations and the importance of safe, well-managed facilities
• Knowledge of bus timetables and general operational standards and procedures
• Awareness of bus industry regulations, such as passenger capacity restrictions and service registrations
• Ability to manage on-site issues calmly and professionally in a public-facing environment
• Confidence dealing with passengers, operators and contractors, including handling enquiries and complaints
• Strong observational skills with the ability to identify risks or issues and take appropriate action
• A responsible, visible and proactive approach, with pride in maintaining a safe public space

Further details on the essential and desirable criteria can be found in the job description specification.

What we offer in return

• A competitive salary - Grade 5: £27,274 to £29,071, with annual pay award and annual increment
• Enhanced public pension - Career average pension built at 1/49th of yearly pensionable pay
• Enhanced annual leave - Start with 34 days (including bank holidays), rising to 39 days after five years
• Purchase of annual leave - Buy up to 10 additional days per year (pro-rata for part-time staff)
• Full uniform and essential PPE provided
• Enhanced DBS check
• Training and ongoing support - including incident response and health & safety procedures
• Employee assistance programme - Free, confidential support for personal and work challenges
• Salary sacrifice green car scheme - Lease a brand-new electric or hybrid vehicle with no deposit or credit checks
• White goods salary sacrifice scheme - Spread the cost of household appliances, electronics and tech
• Cycle to Work scheme - Save up to 25-39% on cycles and safety equipment
• Discounted gym membership - Corporate membership at Everybody Leisure including gym, swim, fitness classes and spa facilities

As an equal opportunities' and disability confident employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.