Bus Driver Manager | Lead Teams, Safety & Service

Arriva; Two Waters; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Arriva Hemel Hempstead is seeking a Driver Manager to lead and develop a team of bus drivers, ensuring safe, reliable operations and exceptional customer service across the depot.

You will manage driver engagement, performance reviews, coaching, attendance, and wellbeing while maintaining compliance with tachograph rules and driving time legislation. You will collaborate with engineering, operations and customer service to deliver high-quality public transport daily.

Qualifications

• Experience supervising bus/transport operations.
• Solid understanding of PCV/HGV regulations and tachograph rules.
• Excellent organizational and decision-making abilities in a busy depot.

Responsibilities

• Lead, motivate and develop a team of bus drivers to deliver safe, reliable, and customer-focused service.
• Manage driver engagement, attendance, performance, and wellbeing in line with policies.
• Conduct regular performance reviews, coaching, and return-to-work interviews.
• Oversee rotas, shift allocation and holiday planning to maintain efficiency.
• Investigate incidents and customer complaints with corrective actions.
• Monitor KPIs such as punctuality, safety, and customer feedback to drive improvement.
• Collaborate with engineering, operations, and customer service to ensure smooth depot performance.

Skills

Leadership

People management

Coaching

Performance management

Communication

Tools

Microsoft Office

Operational systems

Job description

Arriva Hemel Hempstead is seeking a Driver Manager to lead and develop a team of bus drivers, ensuring safe, reliable operations and exceptional customer service across the depot.

You will manage driver engagement, performance reviews, coaching, attendance, and wellbeing while maintaining compliance with tachograph rules and driving time legislation. You will collaborate with engineering, operations and customer service to deliver high-quality public transport daily.