Driver Manager: Lead High-Performance Bus Teams in Hemel Hempstead

Arriva Kent Thameside Limited; Hemel Hempstead; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Career development

Leadership training

Job summary

Arriva Kent Thameside Limited is seeking a Driver Manager in Hemel Hempstead to lead a team of bus drivers, coach performance, and ensure safe, reliable customer service. You will mentor drivers, manage attendance with a focus on wellbeing, and enforce tachograph and working time compliance.

The role requires strong leadership, communications, and a customer-first mindset. A PCV licence is advantageous, and occasional evenings/weekends may be needed.

Qualifications

• Experience leading bus/transport teams.
• Strong leadership and communication skills with a focus on developing people.
• Experience managing performance, coaching employees, and handling employee relations professionally.

Responsibilities

• Lead a team of bus drivers to achieve safety, reliability and customer service standards.
• Create a positive working environment that values drivers.
• Conduct regular performance reviews, coaching, and return-to-work interviews.
• Support driver development through training and continuous improvement.
• Manage attendance, conduct and wellbeing in line with policies.
• Ensure compliance with transport legislation including tachographs and working time directives.
• Oversee driver rotas, shifts and holidays for efficiency.
• Investigate incidents and customer complaints and implement corrective actions.
• Monitor KPIs like punctuality and safety to drive improvement.

Skills

Leadership

People management

Communication

Performance coaching

IT skills

PCV licence (advantage)

Tools

Microsoft Office

Job description

Arriva Kent Thameside Limited is seeking a Driver Manager in Hemel Hempstead to lead a team of bus drivers, coach performance, and ensure safe, reliable customer service. You will mentor drivers, manage attendance with a focus on wellbeing, and enforce tachograph and working time compliance.

The role requires strong leadership, communications, and a customer-first mindset. A PCV licence is advantageous, and occasional evenings/weekends may be needed.