Building Surveyor

HQN Ltd; Kendal; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

HQN Ltd is seeking a Building Surveyor to lead complex surveys, including structural, mould and damp issues, with responsibility for clear diagnosis, specifications, and technical advice from inspection through to completion.

You will work with residents, contractors and colleagues to ensure safe, compliant and well-managed repairs, maintaining records and communicating progress throughout cases, while applying HHSRS and building regulations across assignments.

Qualifications

• Lead on complex surveys including structural, mould and damp issues
• Provide diagnosis, specifications and technical advice from inspection through to completion
• Apply HHSRS when assessing homes and identify hazards
• Take ownership of disrepair surveys and support senior staff to ensure timely delivery
• Manage small remedial works and monitor contractor performance
• Maintain clear, accurate case and asset records and communicate effectively with residents and colleagues
• Ensure compliance with CDM, building regulations and safety requirements

Responsibilities

• Undertake property surveys to diagnose defects (damp, mould, structural) and prepare clear reports and remedial schedules
• Apply HHSRS framework when assessing hazards and mitigation requirements
• Assist senior Building Surveyors to manage disrepair surveys and legal case timelines
• Oversee small remedial works and coordinate with specialist contractors
• Survey voids, communal areas, and adaptations, ensuring progress to completion
• Conduct quality and safety inspections to verify works meet standards and regulations
• Maintain accurate records and provide timely updates to stakeholders
• Communicate technical information clearly to residents and colleagues and manage expectations
• Collaborate with broader teams to resolve complex property issues and improve outcomes
• Assist with learning and development to keep technical knowledge up-to-date

Job description

As a Building Surveyor, you’ll take the lead on complex surveys, including structural, mould and damp issues, alongside adaptations and customer alterations. You’ll also help determine the right Customer First outcomes.

Purpose of the job:

The Building Surveyor will take ownership of property surveys and cases, including damp and mould, disrepair, structural defects, adaptations and customer alterations, providing clear diagnosis, specifications and technical advice from inspection through to completion.

The role will work closely with residents, contractors and colleagues, ensuring repairs and remedial works are safe, compliant, well managed and deliver high-quality outcomes. Accurate records, effective risk management and timely communication will be central to the role.

Key Accountabilities:

• Undertake property surveys to diagnose building defects, including damp and mould and
  structural issues, and prepare clear reports, specifications and schedules of remedial works.
• Apply HHSRS when assessing homes, identifying hazards and required mitigation and ensuring
  significant risks are recorded and escalated promptly.
• Take ownership of disrepair surveys and technical evidence, supporting the Lead Building
  Surveyor and legal advisers to ensure cases are managed accurately and within required
  timescales.
• Manage small remedial works and specialist contractors from instruction through to
  completion, monitoring quality, programme, cost and customer experience.
• Undertake surveys for voids, communal areas, adaptations and customer alterations and
  ensure identified defects and actions are progressed to completion.
• Carry out quality and compliance inspections, confirming works meet agreed standards,
  specifications and relevant statutory requirements.
• Ensure health and safety is considered throughout surveying and works activity, including
  appropriate risk assessment and application of CDM, building regulations and other relevant
  requirements.
• Maintain clear and accurate case, survey and asset records, updating systems promptly and
  providing reliable information to support performance, risk and investment decisions.
• Communicate proactively with customers and colleagues throughout cases, explaining
  technical issues clearly, managing expectations and keeping people informed of progress.
• Work collaboratively with the wider Assets, Repairs, Compliance, Development, Housing and
  Customer teams to resolve complex property issues and improve outcomes.
• Manage complaints and customer feedback within your area, ensuring issues are addressed,
  learning is captured and improvements are made to future delivery.
• Take responsibility for continued professional development, keeping technical knowledge
  current and sharing learning and good practice with colleagues.