Building Network Manager

Vxplore; Leicester; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Building Network Manager to oversee a network of contractors delivering home repairs. This role, primarily remote, involves strategic oversight and operational performance management to ensure efficiency and quality in home claims. The ideal candidate will have a strong background in property claims and restoration, with excellent communication skills to foster relationships with stakeholders. Join a forward-thinking company that values growth and development, offering a competitive salary and benefits, including a car allowance and private medical insurance.

Benefits

Flexible hybrid working arrangements

Annual performance bonus

Private medical insurance

Life assurance

Income protection

Pension contributions

Wellbeing programs

Generous leave entitlements

Various discounts and schemes

Qualifications

• Experience managing contractor networks and supplier negotiations.
• Background in home claims or construction management at a senior level.

Responsibilities

• Develop strategies for enhancing the Home Claims Repair Network.
• Manage budgets, forecasts, and negotiate contracts for cost optimization.

Skills

Contractor network management

Supplier negotiations

Claims repair operations

Leadership

Communication

Job description

Building Network Manager

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Job Title - Building Network Manager

Location - Leicester, London or Bexhill. This role is predominantly remote but will require regular network site visits

Welcome to Hastings Direct

We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made significant investments in our technology, pricing, data, and analytics capabilities, along with nurturing our 4Cs culture and investing in our people. Our Finance team is building a market-leading finance technology platform, investing in our team, and focusing on leadership development to add value to the business.

The fact you're reading this job advert suggests we've piqued your interest. If you like what you see, we encourage you to consider joining our team. We have high standards and understand some people may not apply unless they tick every box. If you're excited about joining us and believe you have some of the qualities we're looking for—even if you're not 100% sure—we'd love to hear from you.

Role Overview

The Home Claims Building Network Manager oversees the strategic and operational performance of a network of contractors and service providers delivering home repairs for home claims customers. Responsibilities include ensuring efficiency, quality, and compliance, driving improvements in contractor performance, managing costs, and ensuring excellent customer outcomes. Experience in personal lines property claims, building repairs, and supplier oversight is essential, along with the ability to optimize processes and build stakeholder relationships.

Key Responsibilities

• Developing strategies to enhance the effectiveness and quality of our Home Claims Repair Network
• Recruiting and onboarding high-performing contractors and service providers
• Managing budgets, forecasts, financial reports, and negotiating contracts to optimize costs while maintaining service quality
• Overseeing capacity allocation and ensuring repair outcomes meet strategic and customer service objectives
• Using data and analytics to drive process improvements and reduce cycle times
• Monitoring repair timelines, contractor performance, and workflow efficiency, and establishing quality control measures

Essential Skills

• Proven experience managing contractor networks, supplier negotiations, and claims repair operations
• Background in home claims, property restoration, or construction management at a senior level, with leadership experience
• Excellent communication skills to build relationships with colleagues, suppliers, customers, and stakeholders

The Interview Process

Our interview process includes:

• Recruiter screening call
• First-stage interview via Microsoft Teams with the hiring manager
• Second interview with senior management via Microsoft Teams

As a Disability Confident employer, we ensure our recruitment processes are inclusive. We welcome applications through the Disability Confident Scheme. For more information, visit our careers website.

Note: We are unable to offer sponsorship for this role.

Benefits

In addition to a competitive salary and £5k car allowance, benefits include:

• Flexible hybrid working arrangements
• Annual performance bonus (4Cs scheme)
• Private medical insurance
• Life assurance, income protection, and pension contributions
• Wellbeing programs, including mental health support
• Generous leave entitlements and various discounts and schemes

Join us and experience our unique culture focused on the 4Cs: colleagues, customers, company, and community. We support your growth and development, fostering a positive environment for all.

Hastings Group is an equal opportunities employer, welcoming applications from all backgrounds. Our recruitment includes thorough referencing, credit, and criminal record checks.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology